Stepping up Customer Service through Tech
October 19, 2016  |  By Ketner Group

You know a good retail experience when you see it, when you feel it, and it usually relies on really good customer service. And we’re not talking about persistent service or complicated service. Usually, great retail experiences result from going to a store you know and love, interacting with someone who knows about you and then benefiting from their knowledge. Sometimes this experience is highly local and the associate asks about your recent vacation. Other times, it’s going to a retail chain and having them understand your past purchase history in order to make a really good recommendation for an…Read More

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A #RetailRoundUp Featuring KG Clients in the News
September 20, 2016  |  By Ketner Group

As public relations professionals and people who just generally love our jobs—seriously, working for Ketner Group is amazing!—we are always thrilled to help our clients secure valuable media coverage to share with their teams and their customers. The past couple of months, we’ve been excited to hear what our clients have to say about a bunch of hot news items including Amazon Prime Day, back-to-school, Macy’s closings and Walmart purchasing Jet.com. Amazon’s Prime Day 2016 Amazon’s Prime Day 2016 was one for the books. The second annual global shopping event experienced an all time high in global merchandise sales. Amazon…Read More

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What the Shift in Store Experiences Means for PR
September 8, 2016  |  By Ketner Group

I was reading T Magazine the other day and fell head over heals for an article by Michael Rock, “When the Shop Looks a Lot Like Home.” I’m a woman for whom space and tangible experiences are of the utmost importance. So after reading Rock’s article, that discusses the trend of stores offering an experience that simulates your actual life, I was ready to book a trip to New York. If you’ve been reading about the trend for stores to offer experiences, you’ll be familiar with Rock’s examples. Want to buy a new shower? Try it out before you purchase at…Read More

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It’s High Noon for Retail Loyalty
August 22, 2016  |  By Aidan Griffin

The old rules are broken. Look to the horizon as long as you want, there is no tough guy sheriff riding into town with his posse to restore law and order. Parking lots at major chain stores are turning into weed havens as they shutter their doors, from national department stores to niche retailers like Sports Authority. Others are searching for unique ways to increase their foot traffic and customer loyalty, putting car showrooms in clothing stores or bringing booze and bocce to a bookstore. Malls are asking startups to fill the same spaces they used to give away for…Read More

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Amazon Prime Day: Breaking Rules, Making Money
July 19, 2016  |  By Aidan Griffin

Pretty much everyone I know, knew about Amazon Prime Day. While most of them didn’t buy anything on Amazon that day, they still took the time and made the effort to look at the deals they could get on a day billed as being bigger and better than Black Friday and Cyber Monday.   How can such a self-serving sale day, or, as some venture to call it, a “holiday,” that’s so different from the norm succeed in retail? Not Your Grandmother’s Sale Let’s think about it. Why do retailers introduce sales? Traditionally, they are spurred on by a present…Read More

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The Inescapability of the Word ‘Millennial’
July 12, 2016  |  By Ketner Group

This blog was written by our intern, Kamilla Rahman. If you’ve ever surfed the web for more than 10 minutes, you’ve definitely come across the word millennial at least five times. People are constantly talking about millennials, what they’re doing, what they want, what they will be doing, how they react and how to resonate with them. Even the KG team has been known to write about millennials on behalf of our clients from time to time – here is a recent example. According to Investopedia, “a millennial is the given name to the generation born between 1982 and 2004…this…Read More

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Can Teslas and Pizza Get People Shopping Again?
June 20, 2016  |  By Jeff Ketner

A recent Washington Post headline read, “Unemployment is down. Gas prices are low. Why isn’t America shopping?” There are a number of possible answers. Both in the article and at the inaugural ShopTalk conference, there were numerous discussions about the U.S. being “over-retailed” – too many stores and e-commerce sites for too few shoppers. Many like to point to widespread uncertainty about the global economy and the twists and turns of the presidential election. Moreover, shoppers are spending their money differently: they are addicted to promotions and often opt to spend their hard-earned dollars on experiences like vacations or big…Read More

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Shoptalk 2016: It’s All An Experience
May 23, 2016  |  By Mariana Fischbach

Last week the Ketner Group team attended the inaugural Shoptalk conference at the Aria Resort and Casino in Las Vegas. The much-anticipated conference lived up to its promise, bringing top industry leaders together to discuss the technology disruption currently turning the industry on its head. Shoptalk offered a three-day jam-packed agenda that in true Vegas fashion ran well into the late hours of the night, bringing with it great networking opportunities, organic thought leadership conversations and even a stellar performance by Wyclef Jean at the conference’s Industry Night. This year’s sessions also brought a few resonating themes and posed several…Read More

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Gifs: Redefining Interpersonal Communication
April 28, 2016  |  By Ketner Group

A “gif” is defined as “a computer file format for the compression and storage of digital video images.” (Thanks, Merriam-Webster.) But most recently the term has come to define the looped video used in reaction to a situation or to add “color commentary” to an ongoing conversation between groups of people or to one’s social media post. Suffice it to say, I am a BIG fan of them. Since Slack announced its integration with GIPHY two years ago, Ketner Group’s inter-office /giphy tags have provided comedic relief to pretty much any situation we find ourselves in or in one-off conversations…Read More

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Scoring a Perfect 10 on Earth Day
April 20, 2016  |  By Ketner Group

This blog was written by our intern, Cambria Sawyer. Cause marketing is a lot like college. I first started to see this connection in my journey as a Ketner Group intern back and forth from the office to the jungle (a.k.a. campus). You see, college is a balancing act. Professors assign you more hours of homework than you have in a day. Somehow I’ve managed to survive off of cheese sticks and grapes for the past week, but the grocery store is in my imminent future. I need to go to the gym, steel drums practice, a club officer meeting…Read More

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