Ketner Group Musings on Retail: Finding the Perfect Blend of Technology and People
November 8, 2016  |  By Catherine Seeds

In the past few years, it would seem that the appeal of “traditional” physical retail stores is decreasing. After all, according to the U.S. Department of Commerce, eCommerce grew 14.6% in 2015 with online sales accounting for more than half of total retail sales growth. Even with this tremendous amount of growth in the online channel, the store is still the heartbeat of retail. But the reality is this: What we as shoppers really want, what we crave, is for our favorite retailers to create new and refreshing reasons for us to visit their physical stores. Spoiler alert: it’s all…Read More

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Not Every Trick is a Treat: Branding in a Competitive Environment
November 1, 2016  |  By Aidan Griffin

Being the talk of the town on Halloween requires going beyond the cliché and finding an outside-the-box costume that people will also be able to understand and enjoy. Whether scrambling last minute and slapping a mask or a witch hat on or becoming a Goodwill regular hunting for the perfect accessory, Halloween revelers take advantage of Halloween to borrow a persona that extends far beyond their everyday personality. Done right, a Halloween costume can earn you some serious kudos. This isn’t dissimilar to retail marketers developing campaigns this holiday season. As the nights get longer and mornings get colder, they…Read More

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Stepping up Customer Service through Tech
October 19, 2016  |  By Ketner Group

You know a good retail experience when you see it, when you feel it, and it usually relies on really good customer service. And we’re not talking about persistent service or complicated service. Usually, great retail experiences result from going to a store you know and love, interacting with someone who knows about you and then benefiting from their knowledge. Sometimes this experience is highly local and the associate asks about your recent vacation. Other times, it’s going to a retail chain and having them understand your past purchase history in order to make a really good recommendation for an…Read More

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Battle of the Brands: Austin City Limits Music Festival 2016
October 10, 2016  |  By Mariana Fischbach

This month, Austin City Limits (ACL) music festival took over the city of Austin for two entire weeks, bringing with it a great variety of talented artists, a runway-like display of festival fashion and most of all, a vast array of brands looking to gain further consumer buy-in by being present and accounted for during the festival. Its not every day that Willie Nelson graces the stage just hours after Kendrick Lamar and Radiohead delivered their performances all on the Samsung stage, and it’s this last part, (the fact that it all happened on the Samsung stage) that highlights the…Read More

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Shop.org Retail’s Digital Summit: Seen and Heard From The Shop Floor
October 4, 2016  |  By Mariana Fischbach

Last week, the Ketner Group team arrived in Dallas at Shop.org Retail’s Digital Summit to talk shop with top ecommerce innovators, retailers and influencers about what lies ahead for the remainder of 2016 and the start of 2017. As anyone in the business can tell you, the summit is viewed as the kick-start to the holiday season, the opening ceremony if you will, to the busiest, yet most profitable time of year for retailers. During the months following the summit, retailers will look to put all of their technology implementations into play and verify which of their implementations are tough…Read More

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Austinite, Longhorn, and new Ketner Group Intern, Sara Shaw
September 29, 2016  |  By Ketner Group

This blog was provided by Ketner Group intern, Sara Shaw   My name is Sara Shaw and I am a senior Public Relations major in the Stan Richards School of Advertising and Public Relations at The University of Texas at Austin. I am also pursuing a minor in Spanish as well as a certificate in the Business Foundations Program. I grew up in Austin and, naturally, love it so much I decided to stay for school, which is easily the best decision I’ve ever made. I am the youngest of three children, so I have had my fair share of…Read More

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A #RetailRoundUp Featuring KG Clients in the News
September 20, 2016  |  By Ketner Group

As public relations professionals and people who just generally love our jobs—seriously, working for Ketner Group is amazing!—we are always thrilled to help our clients secure valuable media coverage to share with their teams and their customers. The past couple of months, we’ve been excited to hear what our clients have to say about a bunch of hot news items including Amazon Prime Day, back-to-school, Macy’s closings and Walmart purchasing Jet.com. Amazon’s Prime Day 2016 Amazon’s Prime Day 2016 was one for the books. The second annual global shopping event experienced an all time high in global merchandise sales. Amazon…Read More

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New Intern on the Block: Daniela Ramirez
September 20, 2016  |  By Ketner Group

This blog was provided by our intern, Daniela Ramirez. Hello everyone! I’m Daniela Ramirez and I’m one of the new Ketner Group interns, it’s nice to e-meet you! I am currently in my final year at The University of Texas at Austin studying public relations. It’s hard to believe that I am a senior (cue the nostalgia) and already in my last two semesters of undergrad. Looking back as a curious freshman, I wasn’t exactly sure what I wanted to do with public relations or the type of job I wanted to work in following graduation. Through previous internships and courses,…Read More

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Influencer Insights: Paula Rosenblum
September 16, 2016  |  By Ketner Group

A Ketner Q&A with Paula Rosenblum, Co-Founder and Managing Partner at RSR Research As we enter the start of the holiday shopping season, what technology trend(s) do you see most impacting the field? Cloud, obviously. But that’s not holiday season only…it’s a trend that’s moving around the industry. Oddly, it seems more vendor-driven than retailer-driven, but retailers do seem to be starting to embrace it. And price comparison shopping is only growing in power. What are your go-to resources for staying up to date on retail and hospitality trends? I subscribe to a ridiculous number of publications, both B2B and B2C….Read More

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Retail Season is Here and Shop.org is Around the Corner
September 13, 2016  |  By Adrienne Newcomb

Retail season has arrived. From now until spring, our calendars are filled with the hottest events and busiest days in retail. We jumped into the fray last month with back to school campaigns and returned from Labor Day to kick things into high gear with Shop.org prep. This year, Shop.org is Sept. 26-28 in Dallas, only a three-hour drive up I-35, and our team is excited to check out the show along with a number of events taking place throughout the show. Here’s our roundup of can’t miss Shop.org happenings: Retail Innovation Lounge Dallas Ketner Group is thrilled to serve as a…Read More

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