Luke Starbuck, VP of Marketing, Linc Global
A Ketner Q&A
Luke built his first ecommerce website in 1997 and has more recently focused on bringing software that improves customer experience and drives revenue to ecommerce retailers for the past 5 years. He has led product, development and customer service teams and brings his experience in print advertising and media to digital and offline marketing and growth. At Linc, his primary goal is to connect retailers with the knowledge and tools that drive stronger customer relationships and transform one time purchasers into lifetime shoppers.
KG: What are the best things about being an employee at Linc?
Luke: Having the opportunity to be at the forefront of technology in the retail space is a unique opportunity. There are few companies who really understand retail, and who are pushing the limits of what technology can make possible. Being part of Linc gives us all a chance to not only know the future, but also define it.
KG: Why did Linc decide to engage with a PR firm?
Luke: Linc decided PR was an important part of entering the market because our philosophy, mission and software operates under a new paradigm. We’re not just doing something better, we’re doing things differently. So education and awareness is key to our success in bringing this to the market.
KG: Why did you select Ketner Group?
Luke: The folks at Ketner Group were responsive from the get-go, and demonstrated clear understanding of the market we’re targeting. Both very important to us. Furthermore, they showed that they are focused on results, very detail-oriented and are as relentless as we are. They were a great fit for us.
KG: Ketner Group and Linc have been working together for almost a year. What’s been the most successful results of your engagement with Ketner Group?
Luke: We’ve been very pleased to be able to join the conversation in top tier retail media, with commentary and feature articles in the target publications we were having difficulty reaching previously. The biggest success for us has been constant and continuous coverage in our target publications, with some particular great results with a report we released, and also a press release about a new customer, both of which drove significant interest.
KG: What peer advice would you give to a fellow Tech Vendor looking to develop a PR strategy?
Luke: Really consider the value before you get started. If you are targeting mastheads just for the optics, its likely you won’t see ROI. Think carefully about where your target customers are, and what you hope to get out of a PR investment. Then focus on and define goals and measurements that reflect the return you hope to get. Finally, communicate with your agency or PR lead so that they are on the same page, and then work hard every week, together.