No Jamba Juice Line For You: iPhone That Order In With PayPal

Ebay’s payment subsidiary, PayPal, has been on a tear to make your in-store purchasing as easy as ordering online. In a recent announcement at the National Retail Federation convention, Jamba Juice is reportedly working to integrate into the PayPal iPhone app to let you order and pay in advance.

Even with mobile payments still in its nascent stage, research firm Packaged Facts expects U.S. remote and point-of-sale mobile payments volume to grow by 275% in 2013. PayPal and Jamba Juice may be on to something.

The Big Show: Clouds of Sensors and Sensing

This week, I am attending the annual NRF event in New York. For those that have never been, it lives up to its claim of being a BIG show. Few attendees leave without blisters and the lines of people try your patience. Retailers packed the halls.

I spoke yesterday on Big Data and signed some copies of the book that I have written, Bricks Matter. It is exciting to hold it in my hands and talk to people about it.

Here I write about some general observations on technologies.

State of the Millennial Union

Reposted from Digby’s Mobile Retail Blog

At the risk of being considered a traitor by my fellow Generation X’ers, I am not ashamed to admit that I have a fascination with the Millennial Generation.  In a recent blog, I bragged about how this group of young men and women born roughly between 1980 and 2000 have completely changed the way we live, shop and communicate. I work with Millennials, and I have learned as much (if not more) from them as they have learned from me.

So much has been written about this “tribe” of techno-savvy, confident, determined and goal-oriented young adults – it almost seems as though Millennials have that magical Midas touch – especially when it comes to their significant contributions to the success of mobile and social media technologies.  Check out these recent stats:

Which brings me to my next point – while doing research for this blog, another trend that I noticed within the Millennial generation is that they seem to be growing up, and maturing. In a recent Forbes article by Barry Salzberg, global CEO of Deloitte Touche Tohmatsu Limite says, “…many millennials are not driven by money or success in quite the way their parents were. This generation wants to know what your organization stands for in improving society, what it stands for in action, as opposed to blowing smoke. Millennials want to know how they will make a positive difference in the world if they join your business, not by wearing a colorful T-shirt on a special project once a year but in their actual work.” 

In the recent presidential election, the Millennial Generation made its mark yet again. According to The Center for Information and Research on Civic Learning and Engagement (CIRCLE), 23 million, or 50% of, young people voted in this election. According to The Hill, “This rate of turnout can now be considered ‘the new normal’ for young Americans. This is the third presidential election in a row with turnout around 50%.” Bottom line – Millennials want their voices heard.

Millennials are eating out less, perhaps a trend to live healthier lifestyles and save their hard-earned dollars for exciting trips to Europe or down payments for modest homes and cars.

Whatever your opinion of Milliennials, you can’t deny this group of savvy individuals are a force to be reckoned with.  What do you think will be the hottest millennial trends in 2013?

Catherine Seeds is the Vide President of Ketner Group, a PR and marketing communications agency headquartered in Austin, TX.

Photo Credit: Study Breaks College Media

How Reverse Logistics Makes Online Returns Easy And Keeps Customers Happy

More and more major online retailers are offering free and convenient returns, and the experience is creating return customers. It’s no simple feat, since returns are an integral part of doing business.

A recent white paper from Newgistics noted that the average manufacturer will spend up to 15 percent of its total revenue on returns alone. But the ease of the experience for the consumer, retailer and supplier alike can mean the difference between success and exasperation.

How Setting Relevant Geofences Can Increase Loyalty

Mobile is a game changer. Retailers have been watching as customers walk into their stores, mobile phone in hand, in order to use their locations as showrooms, scanning barcodes for better deals on Amazon. Retailers must turn the tables and harness mobile phones to their benefit, instituting branded, rich apps that bring customers into their location on their terms, providing relevant, time-sensitive notifications with valuable information in order to drive in-store and in-app purchases.

Sprouts to Deploy Enterprise Business Intelligence Platform

Natural and organic foods retailer Sprouts Farmers Markets, which operates 148 retail stores across eight states, has selected Manthan’s ARC platform for enterprise-wide reporting and analytics.

The grocer plans to use Manthan Systems’ dynamic analytical views and dashboards for greater insights into product sales, store operations, labor, task management, inventory optimization and merchandising as well as to enable Sprouts personnel to immediately see key business opportunities, identify trends, and enhance the decision-making process.

 

Valley Apparel installs NGC’s ERP, Shop Floor Control tool

New Generation Computing Inc (NGC Software) announced that Valley Apparel, a U.S. manufacturer of high-end outerwear for the U.S. military, has gone live with the latest versions of NGC’s ERP and Shop Floor Control software.

Valley Apparel, headquartered in Knoxville, Tennessee, is a U.S. government contractor that provides rugged, high-end outerwear and tactical gear for the United States Army, Air Force, Navy and Marine Corps.