An Engaging Experience

SecureNet’s mobile API libraries support both mobile phones and tablets running the iOS operating system. Streamlining the payments experience within mobile applications, the next generation mobile API libraries enable in-app acceptance of all credit card types, ACH and EBT transactions, and tracking for cash transactions, a feature most mobile payment solutions lack. The libraries also support secure card storage and automated recurring payment functionality.

Acorn Provides Microsoft Dynamics AX Customers with New Solution

Cost management and profitability solutions provider Acorn Systems Inc., a Microsoft
Managed Independent Software Vendor (ISV) Partner, now provides Microsoft Dynamics AX customers with a new integrated solution. Designed to drive even greater profitability and cost efficiency from their ERP investment, Acorn’s Total Profitability for Microsoft Dynamics AX is available immediately to Microsoft Dynamics AX resellers and customers.

Why Our New Intern, Mia, Decided on a PR Career

I don’t know exactly when I decided that the public relations industry was a fit for me. I did watch a lot of Sex and the City my freshman year of college, so there may be a correlation there.

I wanted to live Samantha Jones’s glamorous (fake) life. Little did I know that Samantha Jones’s fabulously glamorous life was an unrealistic version of what the public relations industry really is.

I was disappointed to find out that not everyone in PR rubs elbows with the elite and lives in million dollar condos, but the more I learned about the industry I was able to forgive Samantha for deceiving me all those years. Maybe this industry was right for me even without all the glamour. Who needs $500 Manolo Blahnik shoes, anyway?

As my undergraduate public relations education almost comes to a close I’m excited and nervous for what this industry has in store for me. I will be graduating in December with a public relations degree and business foundations certificate and look forward to using my education and experience to become a great PR professional.

My course work thus far has been a well-rounded mix of advertising, business and public relations classes, and I’ve worked with teams to create a PR plan for Animal Trustees of Austin — a local animal welfare non-profit as well as a hypothetical media plan for another local Austin business.

Outside of class, I’ve had experience in various industries such as special events, journalism, production and public relations. I worked at Study Breaks Magazine where I gained experience in social media as well as journalistic writing. Last year, I interned for Cultivate PR, a boutique lifestyle public relations firm that ignited my passion for food and was fortunate enough to meet Top Chef winner, Paul Qui and Tyson Cole of Uchi and Uchiko. After my internship at Cultivate, I had opportunity to drop everything during the summer of 2012 and move to NYC to intern for a production and branding agency, inVNT, which I eagerly and willingly took. I won’t lie; before I left I thought that I might actually have the glamorous life of Samantha Jones, even if it was just for the summer. However, as amazing as my summer in the “Big Apple” was, it was no Sex and the City. It was more work than anything, maybe a little glamour, but most importantly, a tremendous experience.

I’m extremely excited to use my skills and experiences at Ketner Group. I’m so happy to be part of the team. I feel at home even on my second day.

Biology and the Off-Balance Sheet Showroom

Biology and the “Off-Balance Sheet Showroom:” these two topics may seem entirely unrelated, but actually there is a close parallel in the mobile marketing market segment.

In biology, there are millions of bacteria, toxins, parasites and the like that are constantly threatening our bodies. These threats multiply and form derivatives, demanding real-time responses from anti-bodies and other mechanisms.

Women in Communications: Can We Have it All?

International Women’s Day (IWD) was March 8, 2013, and it provided a good opportunity for both men and women to take a look at the current state of women’s progress around the world. While IWD calls for an examination and appreciation of all aspects of womanhood, women’s roles in the career force took a front seat.

In the U.S. communications industry, women outnumber men by a 60:40 ratio—and this trend has been on the rise for years. However, men still outnumber women in the executive boardroom. According to the 2012 Catalyst Census’ “Fortune 500 Women Board Directors” and “Fortune 500 Executive Officers and Top Earners” reports, women served in 16.6% of board member positions in 2012—this is the seventh consecutive year of no growth. Women also only held 14.3% of Executive Officer positions—a zero percent growth for the third straight year. And if this is not alarming enough, the report found that women held an underwhelming 8.1% of top earner slots. (Read more on these statistics at Women on Business.)

Infographic by Caitlin New @ Ketner Group

As I advance in both age and experience, I wonder why this is still a disappointing reality. Is it because men have more advancement opportunities? Is it because they work longer or harder? Do they possess more leadership talent than women? Is it because women have a lot more distance to cover because we started from so far behind? Or is it because women with families bear an unequal level of responsibility and/or prejudice when it comes to balancing work and family? Do we do it to ourselves, as this CNN article about Facebook COO Sheryl Sandberg’s “Lean in” philosophy suggests, a result of our own choices?

According to a report by the National Partnership for Women & Wage Families, women with children are paid 2.5% less than women without children, while men with children are paid 2.1% more than men without children. This is a confusing disconnect.

Curious about the work/family balance issues women face, I asked several women who hold leadership and managerial roles in the communications industry about their experiences in maintaining a successful career while performing the work/family-balancing act. Completely aside from the arguments of gender pay gaps and stay-at-home parenting vs. full-time workforce parenting, I learned about the challenges these women experience in making decisions about career and family.

“Today, most of my male co-workers have working wives and are more understanding and may have more responsibility themselves as a result,” said Stefanie Nelson, a technology industry professional. Nelson admits to having the fortunate ability to continue working full-time after starting her family, as her husband took some time off of work to be a stay-at-home dad. “The biggest challenge for me was letting him do it!” Nelson said. “I think a lot of women have not only a sense of obligation, but also a need to control certain things, and it can be hard to let go.”

On staying competitive at work, Nelson believes her “biggest challenge at the professional level hasn’t been dealing with the additional responsibilities as much as the perception that women don’t have the same dedication to their career as men,” she said.

Vanessa McMillan, a marketing specialist in the technology industry, believes that women carry more personal responsibility when it comes to balancing work and family. McMillan also feels men are given more opportunities to advance. “I think that men naturally are advanced in the organization, held in high regard and paid heed to more often than a woman—whether she is a working mom or not.”

Brittany Jedrzejewski, a communications technology professional, views women and men on equal ground as it relates to job responsibilities in the marketing communications industry. “However, in senior leadership roles, there are more men and I think that’s an indicator of how women are and have been viewed for a long time—that men are more adept at high level positions because they don’t have as much to balance,” said Jedrzejewski.

Jedrzejewski left her 65-hour workweek as a manager to work part-time. She is no longer considered for promotions and is not included in management meetings, but for Jedrzejewski, it’s a tradeoff she both accepts and appreciates. “Travelling was the biggest thing I wanted to give up because it took away from my time at home with the kids. I work hard and really enjoy a balance.”

As a communications professional interested in starting a family while continuing to advance in my public relations career, I asked these women to share their best advice.

“Remember what’s important. Man or woman, that answer should always be your family,” said Nelson. “Working harder, longer hours to get a raise or promotion is likely what you’ve been taught you’re supposed to do, but it’s not always the right answer.” Nelson advises us to remember why we want it all. “Careers are supposed to be fulfilling, give us a greater sense of purpose, challenge us, and make us excited to get up in the morning. If your career isn’t doing that for you and you find that your family (and possibly even your health) is suffering as a result, don’t be afraid to re-think priorities and readjust your strategy.”

McMillan advises women to choose a more established company when choosing a long-term employer. “Work for a company that has a strong work/life balance. Do not work for a start-up!”

Jedrzejewski encourages women to put your boss in the interview seat. “Find a career and environment that you really enjoy. Interview your boss—they determine your work/life balance and you want someone who empowers you, trusts you and isn’t afraid to fight for you.” Jedrzejewski recommends establishing your balance early, such as setting your in-office work hours and work-from-home day(s).

I’ll end this blog with an interesting story I heard from a friend who learned I was writing this blog post. She has a friend whose boss actually accused her of taking time off work during the day to go see her kids at school when she was, in fact, out of the office because she was traveling on business. Because she’s a mom, and because her kids’ school was down the street, he assumed that was where she must have been if she wasn’t at her desk.

Unfortunately, based on other blogs and articles I’ve read on the subject, this isn’t an isolated event. If this isn’t indicative of a problem, then what is it?

SXSW Interactive 2013: Mobile First

This blog is reposted from Digby’s The Mobile Retail Blog.

By Kirsty Hughan, Digby

Austin, Texas has just finished playing host to one of the most innovative and forward-thinking technology conferences in the world. South by Southwest Interactive Festival (SXSWi)  is a five day conference and trade show dedicated to the advancement of digital creativity and hosts sessions by industry leaders addressing cutting-edge concepts unfolding in the world of technology.

Mobile has been an exponentially growing industry in the last few years, both in widespread use as well as capability. We’ve seen mobile websites, apps and commerce explode, but what should we expect to see next in the push toward a highly mobile-centric society? This is what we’ve learned from our sessions at SXSWi.

Location, Push Notifications and Relevancy

In the U.S., 74% of smartphone owners use their phones to access real-time location–based information. Roe McFarlane, VP of Product Innovation and Customer Experience at Redbox spoke Saturday on the hyper-relevancy and personalization location adds to marketing. McFarlane discussed the personalization already intricate to Redbox’s mobile application, which allows users to create wishlists of movies they look forward to watching and favorite their nearest Redbox locations. But he also discussed the incredible future mobile has, mentioning how convenient it would be to receive a push notification as you drove by your favorite Redbox location letting you know that Spiderman is available for rental.

McFarlane also spoke about interesting joint advertising opportunities brought on by understanding location. Since Redbox locations rely on local vendors, the two have a symbiotic relationship. It is frequent that a drugstore displays popcorn, candy, and soda next to its Redbox location, encouraging visitors to stock up for movie night. McFarlane suggested pushing coupons to customers visiting a Redbox, offering them a discount on a bag of Doritos.

Retail: Going Mobile

Retailers, motivated by fears of showrooming are now engaging customers in and out of the store. A number of retailers and brands including Starbucks, ABC, WWE, and Redbox emphasized the need to contextually and personally engage customers through mobile, a technology that has the benefit of being always present with its owner.

A number of emerging trends in store including mobile point-of-sale, in-app check-out, and digital signage.  Starbucks’s Category Manager Dana Kruse discussed the opportunity mobile opens up between baristas and regular customers.  As the ordering and checkout process becomes more seamless, customers are freed from check out process in order to check in with their local barista and build a relationship.

Personalization was another key trend in mobile because of its ability to link to loyalty programs and customize content.  Both Tina Prause, Senior Director of Mobile Products at WWE and Peter Roybal, Product Management for ABC mentioned the success they have had in allowing users to customize their own experience.  In particular, Roybal mentioned how ABC’s mobile app allows users to follow specific news sources and receive push notifications updating them on how the news is evolving.

Consolidation & Specialization

At SXSWi, it is always interesting to learn about new apps that have been launched and the ones that stand out this year offer consolidated personal and business solutions.

pplconnect is a virtual smartphone app that allows you to tap into your personal information from any device with WiFi and urges consumers to pursue “mobile freedom,” a positive thing for Americans, who are constantly on the go.

Industry leaders also expressed a need for specialization in mobile commerce and sharing. Giving users the ability to search locally for services and products based on location and preferred cost not only customizes a purchase, but supports local merchants and small business. Zaarly is a mobile app that offers handpicked and highly specialized merchants, services and products using a smartphone application as the primary channel for search and purchase.

Lastly, the app on everyone’s lips was Uber, an app that not only makes it easy to find a nearby private driver but makes riding a private car seamless. By providing private drivers with their own smartphone with Uber installed, drivers and riders can quickly find each other. Further, riders can plug in where they are going and pay for the service on the spot, making trips quicker and less confusing.

Kirsty Hughan is Digby‘s Marketing Manager and as such is excited by the opportunity mobile provides to finally allow for a 1:1 marketing strategy for brands.  To stay in touch, you can find her on Digby’s FacebookTwitter or the Digby Blog.

Cloud-based Portals Streamline Retailer-Supplier Collaboration

There are no mass-produced consumers: Product variety, delivery options, vendor sources and other supply chain competencies must satisfy individual customer preferences ― and both retailers and suppliers are responsible for the teamwork that delivers that satisfaction.

To excel in this environment of shared accountability, progressive retail organizations are establishing real-time, web-enabled data sharing portals that facilitate vendor partnerships at a deep level.

SXSW 2013 by the Numbers [INFOGRAPHIC]

It’s finally upon us… SXSW Interactive starts this Friday! In the spirit of all things SX, we’ve created a little infographic to boost anticipation for the start of this year’s tech, music and film extravaganza!

We’re pumped for the festival – keep a look out for KG’s Brittany and Caitlin at your interactive sessions this weekend!