Yolanda-James

Influencer Insights: Yolanda James

Yolanda James recently joined the Nashville Health Care Council where she serves as the director of the Fellows initiative and content strategy. 

In addition to managing Fellows, James plays a key role in strategy development and works with staff in program planning, addressing subject content and speaker selection.

Before joining the Council, James was the director of public relations and strategy for the Tennessee Hospital Association. She also provided oversight of THA’s Agenda 21, an internship program for minority students.

James has nearly 20 years of experience in public relations, social marketing and grassroots advocacy. She holds a bachelor’s in journalism and a minor in women’s studies from Miami University (Oxford, OH). 

Ketner Group: You have a long history in public relations and marketing through a variety of industries. Clearly, you love what you do. What is your favorite thing about PR?

Yolanda James: My favorite thing is the problem-solving, finding that solution to your client’s problem. It’s that constant task of making the puzzle pieces fit. The solutions are equally as exciting. Often, I’m asking questions, such as:

Do you want to do press conferences? Will you meet with community organizing and public affairs? What’s your target audience? How can we draft impactful bylines? How can we reach ideal publications and use the right channels to achieve your goal?

KG: What do you think differentiates really great PR professionals? 

YJ: The true greats are flexible, especially those on the agency side. In PR, you have to expect the unexpected and embrace it. In many instances throughout my career, I’ve worked with professionals who were able to pivot and deal, revise talking points or take new information and then draft a news release or document accordingly.

Secondly, the truly greats write and edit well. They know when to add a transition and when to delete a bunch of fluffy run-on sentences.                                            

In my new role at the Nashville Health Care Council as the director of Fellows and content strategy, I still use all of these skills every single day (even though I am no longer responsible for PR).

KG: How do you see the PR/marketing industry in Nashville evolving in the next five years? 

YJ: Nashville is a growing city and it is growing not just by population, but by industry. Health care accounts for more than 270,000 jobs locally, with Nashville-based companies operating in all 50 states. Facing unprecedented growth, the city will need more PR and marketing professionals who are effective at promoting their companies at a regional and international scale.

KG: You’re incredibly involved in your community. What is one of the biggest challenges Nashville is currently facing and what have you been doing to address it? 

YJ: Top of mind is the massive growth that’s happening and making sure that everyone — native Nashvillians, women, people of color, LGBTQIA+ community — continue to experience advancement from it. Nashville has an opportunity to not be like other growing cities that have reached their peak only to come up with excuses for why the rising tide is not lifting all boats. We’ve built healthcare, tourism, music and entertainment dynasties. Surely, we can figure out how all Nashvillians can not only be invited to the table but also given a piece of the pie and a fork to eat and enjoy it.

To help with this, I am a Board member of the Tennessee Diversity Consortium. TDC focuses on creating positive community impact where peers gather to offer support, exchange best practices and become better diversity leaders.

KG: When you’re not in the office, what do you enjoy doing on a personal level?

YJ: I love reading. Besides my Bible, I have 7 books on my nightstand right now: Michelle Obama’s “Becoming”; Mindy Kaling’s “Why Not Me?”; “O’s Little Guide to Finding Your True Purpose”; and Jasmine Guillory’s “The Proposal”.

For my business brain, I have “The Memo”, “Multipliers” and “The First 90 Days”. They will all be completed by November 1, possibly before then!

I also love music and dancing, especially to hip-hop and 80s and 90s music – any genre.

New obsessions include hiking and people watching. There are so many cool places in Nashville for both of those.

KG: What’s the best piece of personal or professional advice you’ve been given?

YJ: I have received a lot of great advice. The best PR nugget I’ve been told is “No matter the typo, no matter how many misplaced commas or semicolons, nobody died.”          

The most useful personal advice comes from my dad: “Yolanda, people’s reactions to you are not about you. It’s about them.”                                

Remembering that keeps me grounded and humble on my most amazing days, and that motivates me to keep smiling and moving forward on my worst days when I really want to crawl home and listen to B.B. King on repeat. 

Influencer Marketing Selfie

Influencer Marketing: How We Got Here and Where We’re Going

Influencer marketing is a relatively new phenomenon. Even though this trend only recently burst onto the scene, it has taken over the industry. Successful influencer marketing today is completely different from when it first started and it will continue to change as time goes on.

Early Influencer Marketing

During the early stages of influencer marketing, all the focus and investment centered on the celebrities and influencers with the largest following. Selena Gomez and Kim Kardashian were pioneers of the influencer marketing industry and continue to rake in money for it. In fact, an article from US Weekly discovered that “brands will pay up to $500,000 for a campaign on Kim Kardashian’s Instagram.” As the trend has grown everyone wants a piece of the action.

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when your lyrics are on the bottle 😛 #ad

A post shared by Selena Gomez (@selenagomez) on

Influencer marketing has exploded, and it’s not stopping soon. In a report from Influencer Marketing Hub, influencer marketing has the potential to be worth $10 billion by 2020. What’s more incredible is that the value to brands is sky-high. For every one dollar spent on influencer marketing the average company generates $5.20 in earned media coverage, and some companies are even making $18 for every $1 spent. Influencer marketing is too big to ignore.

How has influencer marketing changed?

Celebrities were the original influencers, but that has since changed. One of the biggest shifts we’ve seen is the rise of niche influencers. There are beauty influencers, fashion influencers, lifestyle influencers and many more. These niche influencers are more valuable to brands than any celebrity. The reason being, celebrities become influencers because they are famous, but niche influencers become famous because they create content their audience loves, and their audience trusts their opinion.

Trust is the key word in that last sentence. As influencer marketing has grown consumers have grown to trust niche influencers more than they trust celebrities. In fact, “70% of teenage YouTube subscribers relate to YouTube creators more than traditional celebrities and 60% of YouTube subscribers would follow advice on what to buy from their favorite [content] creator over their favorite TV or movie personality.”

Beyond the change in who influencers trust, we have also seen a massive shift how influencers do their job and push content to their audience. Instagram is the dominant app for influencer marketing, but other apps like YouTube continue to grow and foster a larger presence. YouTube is the second largest search engine in the world and receives roughly 30M visits every single day. People watch almost 500 million hours of videos on YouTube each day!

We know people spend a lot of time on YouTube. And younger generations trust YouTubers more than traditional celebs. But does that mean YouTube influencers are effective? Yes, yes, it does. A study from Carat found that 86% of the top 200 beauty videos came from influencers. Across ten niche categories tested, working with a YouTube influencer increased consumers’ purchase intent.

Where are we going?

Influencer marketing as we know it could very well disappear just as quickly as it burst onto the scene. Businesses must realize that too much content isn’t necessarily a good thing. In fact, the 2019 State of Influencer survey discovered that 46% of influencers have at least seven clients.

The authenticity and trust influencers enjoy can fade quickly. The influx of content has caused many consumers to ask themselves, “Is this just another advertisement or an actual opinion?” In a report from Forrester, marketing professionals expect “people will ascribe no more trust to influencers’ branded content than to brands themselves.”

Influencer marketing started with celebrities, then it became niche influencers, so where do marketers go from here? The answer, micro-influencers. Scrunch describes a micro-influencer as “someone who has an audience with a follower base of over 2,000, but less than 50,000 on a particular social media channel, usually with a focussed passion, topic or niche market.”

Just as followers are more trustworthy of niche influencers than celebrities, consumers are more trustworthy micro-influencers than larger niche influencers. Micro-influencers have personal connections with their followers. This allows consumers to have a lot of trust in them. Micro-influencers have higher engagement rates and are actively working for your brand by answering questions and responding to comments. This goes a long way towards creating greater trust between your product and their audience.

The role of influencers is all about leveraging trust and authenticity to achieve an end-goal. The big celebrities may have millions of followers and millions of likes on their posts. But for influencer marketing, that may not be the best practice. Instead, try to find people that have a strong rapport with their audience. This organic connection is what customers today want to see.

data-top-tier-coverage

The Data Formula: How Unique Data Drives Top-Tier Coverage

Clients often ask me, “How can we achieve top-tier coverage in publications like CNBC or The Wall Street Journal?” While there are a variety of ways to achieve this goal, one of the best ways to drive top-tier coverage is by collecting and sharing data.

However, you must remember that not all data is created equal. Let’s take a look at the factors you should consider to provide reporters relevant and useful stats worthy of top-tier placement.

Type of Data

By definition, data means “facts and statistics that are collected together for reference or analysis.” As you look to land interviews with top media contacts like Bloomberg or Business Insider, remember your data should serve as a reference or validation point for the reporter. For example, if the reporter’s beat focuses on how AI is influencing the workplace, you should point to key trends within that subject, adding further context to that particular topic.

A good example in this instance could be results from a survey of employees from various organizations and verticals about their opinions on AI. Whatever the subject, ensure your data is robust enough to answer key questions on current trends. As well, always avoid any promotional or self-serving message. Think of the data that you are providing as the greatest asset you have to highlight your expertise within the particular subject you are validating.

Know Your Audience

Now that you’ve identified the type of data, it’s time to ‘get to talking!’ What I mean by this is that you must do your due diligence and speak with each reporter you are looking to work with and identify the relevant data. For example, if you are working with a reporter who has extensively covered holiday sales outcomes in previous years, reach out to them prior to the start of holiday sales this year. Your goal should be to come away with a full understanding of what the reporter will be focusing on during each season and how your data can add third-party validation to their reports.

Timing is Everything

As you plan to send each journalist the stats you’ve collected, remember that timing is everything. For example, let’s say you own a financial services company that helps consumers file their taxes by the Tax Day deadline. The best practice here is to begin compiling relevant data about six-to-four weeks out from the deadline in order to showcase major trends that will emerge during Tax Day. As well, having the ability to provide key stats to reporters in real-time will also help you win at the coverage game.

Learn From Data Success Stories

Let’s take a look at a top example of a company who has owned the data success game recently, Adobe. If you can recall 2018’s Cyber Week sales coverage, chances are you saw the name Adobe everywhere you looked. Adobe achieved this by providing key statistics on popular trends, such as online conversions and voice assisted shopping to top reporters. It also shared this data in both real-time and as a recap, earning recognition in Fortune, Reuters and many other tier-one publications.

The Data Formula

So, remember, if top-tier coverage is a top-tier goal for you, the best way to get it is by following the data formula. It’s all about providing authentic value and unbiased third-party analysis to help a reporter write a compelling story. The process starts early as you identify the type of data you can provide and make initial connections with your journalist base. This preparation makes execution easy, and once you know which audience and data findings are a match, you’ll just need to hit ‘send’ when the time is right.

I'm All Ears: A Podcast Beginner's Guide

I’m All Ears: A Podcast Beginner’s Guide

On any given day of the week, whether commuting to work, folding laundry or walking the dog, chances are I’m also listening to a podcast. And I’m not alone – eMarketer estimates that in 2019, 76.4 million people in the U.S. will listen to podcasts. According to that same research, close to one-third of weekly podcast listeners listen to six or more podcasts each week. Hey, that’s me!

I can’t remember exactly what my first podcast series was – maybe Serial? But I’ve been hooked ever since. It may have begun with true crime, but the shows I subscribe to have become more diverse over the years. Topics now range from news and business to faith, parenting, and reality television commentary (which may or may not be related to “The Bachelor” franchise).

There’s so much great content out there, and only a limited amount of time in my day to listen, but I thought I’d highlight a few of my favorites. If you don’t have a regular rotation of shows in your podcast feed, give any one of these a listen.

A Few Of The Podcasts In My Earbuds

Y’all Need This Podcast

  • “The podcast about Texas and all the people and things that make it so darn…Texan.”
  • Hosted by Texas Humor‘s (and my real-life friend) Jay B Sauceda, Y’all Need This Podcast dives into really important topics, such as Whataburger vs. In-N-Out, who has the worst traffic in Texas, Texan stereotypes, and commonly mispronounced “Texan” words. Though we’ve expanded outside of the Lonestar State this year, Texas is in our blood here at Ketner Group – our standing “(Breakfast) Taco Tuesday” is proof.

The Daily

  • “This is how the news should sound. Twenty minutes a day, five days a week, hosted by Michael Barbaro and powered by New York Times journalism.”
  • Produced (you guessed it) daily, this podcast is one that I cherry-pick episodes to listen to, given the topic. I enjoy the style of reporting and how the interviews and sound bites bring the headlines to life, adding more context and background than what a news article could convey.

Pantsuit Politics

  • “A political podcast hosted by women from both sides of the aisle who refuse to see each other as the enemy.”
  • Another one of Pantsuit Politics’ taglines is “the home of grace-filled political conversations.” Listening twice a week has helped me to process the news with more nuance and compassion – these girls are my go-to voices for understanding a variety of perspectives, especially in a political climate that feels divisive. I look forward to having these “friends” in my ears for the upcoming 2020 election, too.

And all the retail podcasts, too!

“Should I Do A Podcast?”

Podcasting might be a worthwhile marketing channel for your business, but your level of involvement is really a judgment call. Should you start a new podcast? If not, will you seek opportunities to be a guest on other relevant shows? Or, does it make more sense for you to advertise on a podcast that caters to an audience of your potential customers?

Start A Podcast From Scratch

Producing a podcast on a regular cadence is a lot of work. You have to invest in the right recording equipment and editing software to ensure sound quality. The time you spend securing guests, prepping for interviews, and then recording, editing and promoting your podcast episodes adds up to time not spent on other marketing priorities. It might spread you too thin, or require you to hire someone to manage it.

Before you jump head-first into starting a podcast, I’d also recommend scanning the horizon for what’s already out there. Are a number of shows already covering the topics and perspectives you would? What is unique about your podcast that would make it stand out? Consider your niche and then move forward (or not).

Advertise On An Existing Podcast

I can’t speak personally to the ROI of businesses advertising on podcasts. But as a listener to many podcasts, I can tell you that they work for me as a consumer. My birthday is right around the corner, and because I can’t seem to get away from the podcast advertisements for them, Rothy’s shoes are at the top of my wishlist. I know that may seem like a trivial example when what your B2B business is offering costs quite a bit more.

However, my perspective is this: podcast listeners trust podcast hosts to be particular about who gets to advertise with them, and customers are likely to respond to relevant, high-value products and services. In fact, 54% of podcast listeners are more likely to consider buying an advertised product. For more reading on the topic, take a look at Marketing Dive‘s “Is podcast advertising effective?”

Lisa Gold, California Closets, with Total Retail‘s Joe Keenan at NRF 2019

Pursue Opportunities To Be A Podcast Guest

When it comes to participating in podcasts as a guest, I say go for it – but only if it feels right to you. Before approaching a seemingly relevant show, listen to a number of episodes and picture yourself or a company executive as the guest being interviewed. If it feels like a stretch, it probably is. Also, podcasts want to tell interesting and insightful human stories, so they’re not going to give you a platform just to talk about how great your product or service is. Reel in the host with a client success story, as we did with our client Elo when Total Retail Talks interviewed their customer California Closets. Or position your spokesperson to talk to a larger industry trend.

There’s real momentum behind the podcasting movement, and audio content as a marketing tool is a trend we’ll continue to explore on behalf of our clients. Yesterday, Modern Retail also wrote a story about retail brands turning to podcasting, if you want to check it out.

If you’re a podcast listener, we’d love to hear about your favorites! And if you’re not, consider this your invitation to start listening.

planning a strategy

Three Best Practices to Create a Meaningful Media Relations Strategy

One of the first questions we ask clients is “what does media relations success look like to you?”

As you may expect, the answers vary throughout – and with good reason. When it comes to media relations goals, not all strategies are created equal. Why? It’s because clients across the board have different goals, which makes each media strategy highly unique. As we work with clients on their media strategies, we use the following key points to get the planning started:

Media Relations Question #1: Identify Your Target Audience

Whether you are a B2B or B2C company, identifying your target audience should be the first step. Who do you want to connect with? The publications you go after will vary depending on if your desired audience is the C-suite, baby boomers or Gen Z. While top-tier publications such as WSJ, CNBC and USA Today should be a top goal, it’s important to not discount the trade publications.

Trade publications reach a particular audience that may be interested in learning more about your niche or product. As such, it’s important to identify the exact audience you wish to reach in order to move the needle for your business.

Media Relations Question #2: Identify Your Key Conversation

The next question we ask clients is to identify the conversations they would like to own, be a part of and even stay away from. In the world of media relations, thought leadership is key. Companies can drive thought leadership by offering compelling insights that journalists cannot attain anywhere else.

As a best practice, we ask our clients to be highly targeted within their thought leadership approach. As American philosopher Nicholas M. Butler best put it, “an expert is one who knows more and more about less and less.” By identifying their key conversations, clients can highlight their expertise and garner the type of media coverage that will drive positive exposure.

Media Relations Question #3: Identify Your Top Publications & Media Contacts

The final step is to narrow down the journalists and publications your company will build a relationship with. As the term ‘media relations’ infers, thought leaders should build genuine relationships with key media contacts that cover their space.

Receiving an average of 300 media pitches per day, journalists have limited capacity to sift through every email and pitch. As a best practice, we recommend working with our clients to build a list of the top 20 journalists that they will build a relationship with beyond just a single pitch. For example, going beyond the pitch means that our clients will work to actively follow their columns, connect with them on social and whenever possible, meet with them in-person to discuss different industry trends. The more a journalist knows about a company and its thought leaders, the likelier they are to reach out next time they need a source.

Working Toward Meaningful Coverage

Cracking the media relations world can be a tough task without the proper knowledge and direction. However, by working to answer the first initial questions, companies can set the foundation for a strong media relations strategy that drives meaningful coverage. Learn how to drive meaningful coverage for your business by asking these three questions about your media relations strategy.

Media Coverage to Drive Leads

Four “Free” Ways to Use Media Coverage to Drive Leads

In the world of B2B PR, it’s an age-old question, “How does media coverage drive leads?” But the better question is, “How CAN marketing teams use media coverage to drive leads?” And Ketner Group has the answers for you.

The hard part is securing the media coverage, and we can do that for you. Once you have a great mention, the easy part is using that media coverage to drive leads. And lucky you, we can help with that too! To help you get started, we’ve pulled together a list of four easy, and mostly free, ways to do just that.

1. Share and share again

When it comes to social, most of our clients have the “share” step down. When we alert clients to a new piece of coverage, for the most part, they quickly share it to social. But that’s it.

That brings us to “share again.” Whether on LinkedIn or Twitter, social teams should share great coverage time and time again. There are a number of opportunities to bring coverage back to life on your social channels. As you roll out new marketing campaigns or a related trend appears in the news, continue to share the media coverage on social. Rather than simply copying and pasting the original content, tailor each new post to the specific campaign or trending news topic.

2. Post on your website

Along with social, posting coverage to your website should be one of the first things you do when a new mention appears. Media coverage should have a home on your website; either in the same newsroom where you post press releases or on a separate coverage page. Either way, it needs to be visible.

But don’t stop there; use the coverage in your blog. This may mean using coverage as outbound links in relative posts, creating a monthly roundup of news, or for contributed content such as bylines, writing a short blog summary to drive more eyeballs. In addition to outbound links to the coverage itself, blogs should include a CTA that drives your readers to additional gated content on the topic or to request a demo.

3. Leverage for email and newsletter campaigns

Every B2B company needs to use email and newsletter campaigns to drive leads. One of the most challenging parts of these marketing campaigns is creating engaging, relevant content. Luckily, our editor and reporter friends have done that part for you.

Use this content to feed your lead generation engine. Media coverage carries an authenticity that pure marketing content usually lacks. Your targets are likely to pay more attention to what someone else has to say about your company, solution or the problem you’re trying to solve. Use this to your advantage! Like blogs, include not only a link to the coverage, but also a call to action (CTA) to drive prospects to your website and gated content.

4. Create a content library and share internally

Finally, make sure everyone in the organization, from the C-suite down, is aware of coverage and empowered to share it. Create a library of content and assets for team members to easily share via social, email or even print as a leave behind for in-person meetings and events. There are anumber of tools for marketers to enable their teams to find and share content.

How NOT to use media coverage to drive leads

Do nothing. That’s what you shouldn’t do when it comes to using media coverage to drive leads. It’s true, from time to time that approach might work. You may be one of the lucky few who make a big splash and suddenly every big-name prospect is knocking at your door. But that’s not the usual reality. If you want to drive great leads, leverage your media coverage — third-party validation is one of your best marketing assets.

Need help? Ketner Group can help you secure great media coverage AND amplify that coverage to drive leads, contact us to learn more.

Mike Troy

Influencer Insights: Mike Troy

As editor-in-chief of Retail Leader, Mike sets the editorial direction for the publication. He focuses on providing business intelligence to senior retail and consumer goods executives to help them become more effective leaders and drive growth within their organizations. Mike leverages extensive industry experience and first-hand experience to manage content for the publication.

KG: What do you think are the biggest changes (technology or otherwise) most impacting the retail industry? 

Mike Troy: At a high level, retailers are attempting to keep pace with shoppers’ rapidly shifting expectations. Trying to stay on top of constantly shifting customer behaviors driven by new technology is impacting retail in a big way.

KG: How do you most like to stay up to date on trends?

Mike Troy: The best way to stay up to date is to read anything you can get your hands on. Read through press releases, research reports, 10-Ks, S-1’s, conference call transcripts and stuff my colleagues at EnsembleIQ write.  It is also important to learn from peers in the industry. I actively attend key industry events and listen to the thought leaders who are inventing the future.

KG: Where do you see retail headed 10 years from now?

Mike Troy: I have no idea. I’m not as smart as I used to think I was because retail is changing so fast. With technology constantly changing, it’s hard to say where any industry is going to be 10 years from now. The next big thing could come along next week or next month and ruin what sounds like a good prediction today. Directionally speaking, there are some well-established trends in place, but anyone can predict those.

KG: You must get thousands of emails a day with pitches and ideas (including from us!). Which emails stick out to you the most and why?

Mike Troy: I wouldn’t say I receive thousands a day, but the ones that stand out tend to be personalized to my brand. I’m more likely to notice pitches that make it clear the sender understands my style of storytelling.

When you’re not writing or setting the editorial direction for Retail Leader, what can we find you doing? 

Mike Troy: I’m rehabbing a house that is taking way too long and costing way too much.

KG: What’s the best piece of personal or professional advice you’ve been given?

Mike Troy: Tell the truth.

cyber-security-cybersecurity-device

A Beginner’s Guide to Brand Safety

Recently, Nishma Robb, UK marketing director for Google Ads, admitted that YouTube might never be able to guarantee 100% brand safety, saying, “I don’t think that’s the reality of the platform.”

Of course, this doesn’t come as a shock. Major improvements have been made to YouTube’s algorithms, now catching 98% of extremist or violent videos. However, it only takes one video to sneak through the AI safeguards to cause a scandal.

Brand safety is a hot topic and it’s important for everyone, including agencies, brands, online publishers and technology providers. Here’s a quick beginner’s guide to answer your top brand safety questions.

What is Brand Safety?

Brand safety is what advertisers must do to ensure that its online advertisements are not placed somewhere that is viewed negatively and harms the image of the brand. For example, a Disney ad on an extremist site conflicts with the brand’s image of being the happiest place on Earth. This is a big no-no that is sure to spark the wrong type of attention.

There’s a lot of fake news and inappropriate content on the internet. That’s why it’s no surprise  brands need to be careful about where their ads land these days. Brand safety has been an issue  since online ad buying came into existence. In fact, in 2017, 90% of ad industry professionals rated brand safety as a serious concern and did something about it, taking steps to confront the issue.

Why is Brand Safety Important?

The most important reason why brand safety matters is because a brand’s reputation is indispensable. One misplaced ad that doesn’t align with the brand’s values and mission can ruin the company’s reputation. This is why advertisers and marketers must be extremely careful when determining where ads appear. Like Warren Buffet said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

A study by cybersecurity firm Cheq and IPG Mediabrands found that consumers assume every ad placement is intentional, and are 2.8 times less willing to associate with a brand when its ads are displayed in unsafe environments, a big reason why brands are feeling nervous about where their ads appear.

What Are Recent Examples of Brand Safety Scandals?

YouTube has taken center stage in the headlines announcing brand safety controversies. In 2017, ads showed up alongside racist content and terrorist group videos, causing companies like AT&T to pull their advertising. Last year, things flared up when ads from over 300 companies were placed on violent or offensive YouTube videos. A few weeks ago, big companies like Disney, Nestle, McDonald’s and AT&T pulled their ads from YouTube when their ads showed up on inappropriate videos.

However, most companies who do pull their ads from YouTube usually come back, so much so that eMarketer predicts YouTube’s US ad revenues will still grow 16% this year to $5.34 billion. The platform offers too much value for brands, allowing them to target unique specific audiences.

YouTube has also taken aggressive measures by disabling comments and reviewing and removing thousands of videos. However, despite the platform’s best efforts, it’s likely there will never be a perfect fix to ensure complete safety.

How Can I Protect My Brand From Brand-Safety Embarrassments?

Like Robb said, you can’t expect a “100% brand-safe” environment. This means advertisers will have to find ways to prepare for crisis. To protect their brand from entering risky territory, advertisers can look to use innovative technology. These tools can analyze and identify which ad placements are safe.

For example, Advertising Week says one of the easiest ways to achieve brand safety is to deploy tools built for automated pre-bid media evaluation. As well, many social platforms and tech vendors are providing technology to give advertisers more data and information on their ads. This is all while YouTube and other platforms work hard to make their space as safe as possible.

According to Digiday, agencies are increasingly looking to buy directly from premium-quality content owners on YouTube. Placing an ad is more costly and time consuming. However, brand safety is guaranteed on these channels.

Brand safety will continue to be an important topic in the advertising industry. It’ll be interesting to see the new tools and technology that come into play as advertisers demand for greater control of the content they appear in. One thing is for sure – no one wants to deal with a bad reputation.

Storytelling Is for PR Too

As someone who majored in journalism, telling full and complete stories inverted pyramid style is practically ingrained in me. While writing for PR clients differs, both require the writer to tell a story. Whether it’s a blog post, bylined article or press release, you need to do more than describe a product. Instead, you need to capture the attention of their audiences with a genuine, compelling story.

To deliver on this expectation, ask yourself, “What’s the story here?” Once you determine an answer, you’re ready to write through the lens of that story angle. Along the way, I’ve learned some helpful tips when it comes to keeping the heart of the story front and center in your writing.

Have a Thorough Understanding of What You’re Writing About

First and foremost, unearthing a story is nearly impossible if you don’t understand what you’re writing about. Whether you’re writing about the latest retail technology tool (tends to be where my mind is at these days) or a new hire, a thorough understanding of the subject will help you create your story. To hone in on this, create a ‘topic sentence’ based on the story to help guide your writing. Within this sentence, highlight the main sentiment you want to convey to readers in just a few words. I like to write it out and keep it handy to refer back to as I delve into creating content.

Let the Story Unfold

With your ‘topic sentence’ in mind, your thoughts are given direction, allowing a story to unfold. As you write, glance at your topic sentence to ensure your words line up with your core idea. On top of a thorough understanding, creativity is key. If you’re constructing a press release about a new product launch, chances are the story runs deeper than the objective features of the product. Put yourself in the shoes of a prospective customer. Think about how the product solves pain points in everyday lives to shine light on the story you should tell.

As PR professionals, we may not be commissioned to write novels, but that shouldn’t stop our inner storyteller from emerging. Human nature gravitates toward stories. Stories tend to engage more than direct facts without a connecting theme. As you endeavor to serve clients well, envision yourself as a storyteller for the brand and products. This goes a long way with the media, readers and the agency-client relationship.

To learn more about the power of storytelling in PR, you can find more helpful tips on Cision.

Social Media Week Austin Delivers Key Business Insights

Social Media Week Austin brought together social media experts, digital power players and brands last week. Gathering at the UT campus, featured speakers from Bumble to Whole Foods Market spoke about their experiences using social media. In total, more than 100 speakers shared ideas and actionable insights with an audience of 800 industry peers. As well, our very own client, Laura Musa of Adlucent, provided key insights for making social performance soar.

The theme of this year’s conference was “Stories.” Designed to empower professionals with a deeper understanding of social media strategies for business, this theme explored the role of social media in spreading awareness, news and stories across platforms.

The Critical Role of Social Media

Social media is under more of a magnifying glass than it’s ever been before. As usage becomes more widespread, more regulations have kicked into high gear. For example, Facebook underwent scrutiny for certain practices uncovered within its data collection strategies. Platforms like Instagram also had to implement regulations for influencers announcing paid partnerships.

These new regulations improve the safety and accuracy of social media advertising and digital marketing. And as consumers discover new products on social platforms, they also look for transparency in the ads they see.

Austin Isn’t the Only City With Social Media on its Mind

With this thought in mind, this year’s Social Media Week Austin brought together the best in the business. Given Social Media Week takes place in over 28 cities, the Austin conference provided attendees with a global scope of everything going on in the world of social media.

Find the full list of cities hosting their own social media weeks here.