Born to be in PR? 9-year-old me takes us back to the basics

This past weekend, I trekked back to my old stomping grounds in College Station, Texas to co-host an old friend’s baby shower. (I am at that point in life where the appropriate response to a friend’s baby news is now “Congratulations!” rather than “Wow, how do you feel about it?” – it’s all still new to me.) Thankfully, my Mom and stepdad still live in the area, so I got some time away from baby talk to catch up and lounge around in their new-old 1930’s-built house.

On Saturday night, my Mom handed me a bag containing a few notebooks and papers that her Mom had passed off to her the weekend before. My Grandmom has been sloooowly cleaning out the old “clubhouse” over the years, a tiny-yet-huge closet in her house that my cousin and I had taken over for our childhood exploits. I think it makes her just as sad as it makes me thinking of the clubhouse being totally empty, since we lost my cousin 7 years ago, way too young. But about the notebooks. Our “T.V. Club” (for Taylor + Valerie, also known as the “Totally Fun Club,” of course) required a lot of planning. Based on the notebooks, you’d think all we did was plan – which was mostly the case, aside from the occasional spy mission or theatrical/choral performance.

When I was reading through one of my old club notebooks, circa age 9, I laughed to the point of tears at the ridiculousness of it. I’ve included an old page here (click through to read it bigger) that really got me thinking. As rudimentary and silly as these ideas were, they say something about who I was, and who I am. Aside from being a huge nerd, when I read it, I thought to myself, “huh, I didn’t even know it until I was three years into college, but I was kind of destined for this career.”

As with any career, there are certain must-have traits for those who want to be successful in marketing and PR. While diversity among the types of people and ideas is a must, these seem to be universally necessary traits/tendencies for professionals in this business. Sure, they might seem rather “duh” (#5 on my IDEAS list anyone?) but my mantra for 2011 has been “back to the basics,” and I think there are messages here that we all need reminders of if we want to try to strengthen the reputation of our own industry:

  1. Be proactive – I mean, really: One of our clients recently hired a new director of marketing, and in our first meeting, she was very concerned about trade show media appointments. She mentioned that at her previous company, the PR agency didn’t prep the executives with briefing books or confirm the media appointments before the show. Come on! And in a recent new business meeting, a company’s CEO told us that his PR firm didn’t proactively pitch or set media appointments at shows, and only seemed to handle reactive inquiries. The only excuse for that would be a bare bones budget, and even then, there’s a major communication gap going on. Speaking of which… Continue reading

Psychology of the User Experience

Right after SXSW Interactive, I promised a comprehensive recap, and I have a confession to make – this  Word document has been sitting here in blog post purgatory for over a week (literally!) now, because I’ve realized that: A) I’m not an authority on this event, since it was my first time going, B) there are tons of great posts out there recapping the event as a whole (check out see Omar Gallaga, Jay Baer, and Chris Brogan’s helpful and thoughtful posts), and C) while SXSW was incredibly valuable to me overall for reasons I mentioned in the previous short post, there are only a few things that I took away as total “a ha!” moments in terms of bringing new ideas and practices to Ketner Group and our clients. One of those was definitely Brian Solis’ session on How Your Brand Can Succeed in the New Web, but I’d much rather speak about that after I’ve read his new book, Engage! – and how handy that I asked a question during the Q&A portion of the talk and scored a crisp hardback copy! Be on the lookout for my review on that book soon.

For now, I’d like to dedicate this post to the other session I felt most interesting and pertinent to the work we do here at KG, Stephen Anderson’s talk on the Art & Science of Seductive Interactions – basically, how we can apply the principles of human psychology to creating a better User Experience (which can apply to developing products, websites, etc.)  I love the study of psychology, and in fact I also recently discovered a great lecture series on the Mind & Brain from the University of Arizona available for free download from iTunes U – I highly recommend checking that out. Anyway, Stephen Anderson’s main point in his SXSW panel was that, when we are creating something for other people, we need to get back to the basics. What makes successful experiments, products, and campaigns work? Generally, at the root of it is human psychology. Are you building your product or website or campaign by starting with a basic assessment of what you want people to do and how you can incent them to do so?

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Beauty is only skin deep. Right?

beauty

I’m a big believer in inner beauty — a huge fan of Dove’s famous Campaign for Real Beauty, a follower of feminist ideals, you name it. But I can’t deny the huge rule that image plays in peoples’ perceptions and beliefs regarding just about everything, from the latest runway fashions to celebrities to homes to the logo design on a box of trash bags. People often judge a book by its cover (I’m certainly not immune)  — and I’ll bet the image at the top of this blog caught your attention enough to start reading this post (don’t stop now!) As any marketer knows, image can make or break success, regardless of what’s underneath. With people, we can all strive to judge others by the beauty of our characters — and when it comes to a product or service, by the quality of what you’re paying for. But with the tough competition in today’s market, quality does not always equate to success, and we marketers owe our jobs to that fact.

So why all the talk about image? Well, as a 19-year old company that’s gone through more exciting changes in the last year than ever before, we were in desperate need of a facelift. There was a disconnect in what our website was saying about us and who we felt we were. And after a few hiccups along the way, we’re finally here! We are proud to unveil the brand new www.ketnergroup.com, and we hope you’ll come back often to check out our blog posts and latest client news. Any comments or suggestions on our new look? Feel free to leave them here!

Stay beautiful, folks.