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rob fallen ketner group

From College to Ketner: Rob Fallen, NYC Intern

Posted on | by Ketner Group

Hi Everyone! My name is Rob Fallen, and I am the new NYC Intern… coming at you remote from my childhood bedroom.

I’m a Senior at Marist College in Poughkeepsie, NY, but I grew up just outside of NYC! I’m an honors communication major with a double concentration in advertising and public relations with double minors in psychology and music.

Why PR?

Fresh out of high school, I had no idea what I wanted to do.

At Marist, I was placed into a program that helped me figure it all out. Thankfully, it brought me to an introductory PR course. Going into this course, saying I was terrified would be an understatement. My professor held weekly mock press events and challenged our writing skills, all in an introductory course?! Most people hated it, but it challenged me in a way I had never been challenged. From there, I was hooked.

Since then, I have had the opportunity to experience everything from PR writing to reputation management to communications research. PR has allowed me to not only be creative but be analytical in how I approach my work!

My past intern experiences have been in non-profit, academia and social media analytics. I have enjoyed getting to know the quirks about these different industries, and now I am super excited to learn about the retail technology industry with the Ketner Group team!

Outside the Office

At Marist, I try to keep myself as busy as I can! My two favorite extracurriculars include Marist Orchestra and Marist PRSSA!

I’ve been playing the violin for nearly 15 years, gratefully having the opportunity to continue at college. For PRSSA, I recently became our chapter’s president, which is quite an exciting opportunity as we transition back to “normal operations” this upcoming fall!

In my free time, though, you will probably find me perusing a record shop (or multiple) with a cold brew in hand. Over the past year, I’ve become a huge audiophile, expanding my vinyl record collection to cover my wacky taste in music. When I say wacky, I mean ranging from Tchaikovsky’s Symphony No. 6 ‘Pathétique’ in B minor to trans-artist SOPHIE’s Oil of Every Pearl’s Un-Insides. Yes… feel free to judge me.

What About Now?

Taking on your first professional internship is not an easy task, especially with the backdrop of a raging pandemic and political unrest. I’m thankful for the morale the Ketner Group team has had, reminding me to have resilience. Overall, I’m thrilled to learn all I can from the knowledgeable and humble team at Ketner!

Jenny Bradford

Jenny Bradford: The First NYC Intern

Posted on | by Ketner Group

Hello! My name is Jenny Bradford and I am the new FIRST intern in the NYC office. I am currently a junior at Marist College, a mid-size college in Poughkeepsie, NY. I am majoring in communications with concentrations in public relations and advertising and minoring in business administration.

This semester, I am participating in a program where a few students are selected to live in the city as we intern locally and take a few online classes. So, that’s where Ketner Group comes in!

Why I Chose Public Relations

Choosing a major for college was a daunting task. As someone who loves to learn and try new things, picking something and sticking with it seemed impossible. Luckily, I found public relations. I was drawn to PR because I love to write and solve problems and the flexibility of options within the industry excited me.

My past intern experiences have been in non-profit, healthcare, real estate and financial PR. I have greatly enjoyed diving in to all these areas, so I am looking forward to learning about the retail technology field next.

My Background

I grew up in St. Louis, Mo. before moving to Yorktown, NY, where my family lives now. I am no stranger to moving, but getting the chance to live in the city on my own has already been incredible.

In My Free Time

At Marist, I am the Director of Chapter Programming for the Public Relations Student Society of America (PRSSA). Additionally, I am a member of the Dance Ensemble, the Student Government Association, and The Circle, Marist’s primary newspaper.

This semester, however, I am excited to go to Broadway shows and concerts. I consider discount ticket shopping to be one of my most valuable skills. As a result of this, my friends and I deemed 2019 the “Year of Concerts” and we hope to see even more shows in 2020, while somehow spending less than we did in 2019 (wish us luck).

To date, I’ve been to more than 20 Broadway shows and this semester Hadestown and West Side Story are topping my dream to-do list. Besides that, I am eager to explore new areas of the city and hopefully eat some great food.

That’s All for Now

I’m thrilled to be the first intern with Ketner Group in NYC. I know I will take away invaluable professional and personal lessons from this great opportunity.

Adrienne Newcomb, Account Supervisor, Ketner Group

Employee Spotlight: A Q&A with Adrienne Newcomb

Posted on | by Ketner Group

Ketner Group has officially opened an office in New York City, and we sent Account Supervisor Adrienne Newcomb up to the Big Apple to take the lead on the new location. As one of our most talented and hard-working team members, we know the New York office is going to be in good hands. That being said, moving to a new state and opening a new office can be a huge undertaking. We sat down with Adrienne to ask her about her thoughts on the big move.

KG: What sparked your decision to move to NYC and open up a new KG office?

Adrienne: Growing up, I always thought I’d live in NYC one day – I think this began with The Baby-Sitters Club (a quick refresher: Stacey was from NYC and lived there until she moved to Stoneybrook; in book #18, the BSC members visit the city); however, I never actually visited until I joined Ketner Group and came to NRF in 2016. Since that first trip, I’ve been dropping comments around the office such as, “Whenever you’re ready to open an NYC office, just let me know.”

Last year after NRF, Jeff and Catherine called my bluff! They asked if I’d seriously want to move to NYC and open an office. I was in shock, but game for a new adventure. I’d been in Austin since I started at UT in 2006 and was ready for a change. NYC seemed like the perfect next step for both Ketner Group and me.

KG: What new opportunities are available to you and KG now that you’re in New York?

Adrienne: It might sound cliché, but the opportunities are truly endless in NYC. From networking to new business to talent and building stronger media relationships, NYC is the perfect place for KG’s own HQ2. In a few short weeks, I’ve already found myself at several networking events and new business prospects are quickly flowing in. I’m particularly excited about building a team here in NYC; the talent pool is huge, especially for PR.

KG: What has the transition to New York been like? What’s been the biggest difference working in NYC versus Austin?

Adrienne: On a personal level, it’s still a bit surreal. I’m currently subletting, and my dog is still in Texas with my parents, so it feels like an extended vacation without all of my normal day-to-day responsibilities.

Transportation. That’s the biggest difference. I LOVE not needing to drive (I don’t love losing my MetroCard…can’t wait until they get everything switched over to digital). Austin really needs to get on board with the whole rail system thing. The one caveat is that you have to be more thoughtful and intentional about your tasks and errands; I can’t just hop in the car and drive to the store every time I need something. Laundry is probably a close second; I used to do laundry daily. Now, I find myself trying to see how long I can go between washes.

KG: How’s your new office? 

Adrienne: Jeff and Catherine gave me the freedom to choose our office. Knowing that I wanted to live uptown and definitely didn’t want to work in midtown, my options were a bit more limited. But I found a great place at The Yard: Lincoln Square. More than any of the other co-working spaces I visited, I felt like it best matched Ketner Group’s vibe. I’m currently in a shared office with a dedicated desk, but will be moving into a private office once we begin expanding our team. And there’s dogs! And espresso! What more could you need?

Adrienne’s view from the office window

KG: What is your favorite part about living in New York so far?  

Adrienne: Right now, everything is new and exciting so it’s hard to choose one favorite part. I love checking out new restaurants and stores, exploring new neighborhoods, making new friends and reconnecting with old ones. In case you were wondering, my least favorite part is grocery shopping, which is disappointing because I actually love going to the grocery store! And it’s not the prices, as you might expect. The problem is the crowds. It seems no matter when you go, it’s a madhouse and the shelves are half empty (maybe a few of our clients can help with that?). I might become a grocery delivery convert, after all.

KG: What are you looking forward to most about living (and/or working) in New York?

Adrienne: Personally, I’m looking forward to finding an apartment! Currently, there are very few listings for March, so I haven’t been able to see many places. As far as work goes, I’m really looking forward to building our team here in NYC and having the ability to regularly connect with our long-time media contacts in person.

New Intern on the Block: Daniela Ramirez

Posted on | by Ketner Group

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Photo provided by Daniela Ramirez.

This blog was provided by our intern, Daniela Ramirez.

Hello everyone! I’m Daniela Ramirez and I’m one of the new Ketner Group interns, it’s nice to e-meet you! I am currently in my final year at The University of Texas at Austin studying public relations. It’s hard to believe that I am a senior (cue the nostalgia) and already in my last two semesters of undergrad. Looking back as a curious freshman, I wasn’t exactly sure what I wanted to do with public relations or the type of job I wanted to work in following graduation. Through previous internships and courses, I have been able to develop a trajectory and carve a more focused track. These experiences have led me to develop a more strategic outlook and make the most of my four years at the best school in the world (Hook ‘em!).

Having worked in a variety of communication and public relations roles in the beverage industry, music business working with niche, reggae-type artists and bands as well as non-profits, I have been able to widen my scope of knowledge and skills. I’m excited to work with the amazing team at Ketner Group and continue to develop my B2B communication skills, and not to mention, learn about some pretty cool retail technology! Having only been with the team for a short time, I already feel so welcomed and truly feel like a valuable asset.

Now, a little bit about myself. I’m from a small town near Fort Worth, Texas called Kennedale – maybe you’ve heard of it? That’s why I was so excited to move to Austin and really live in a place that I haven’t experienced before. I love everything about Austin and the energy that it offers; I don’t plan on leaving the city scene anytime soon (sorry, Mom!). I’m all about experiences and living in the moment. You can often find me seeking out the next place to try brunch, attending a concert in town or going to an improv comedy show. I love to meet new people and learn about their life. That’s what really intrigued me about studying public relations; it’s a discipline that’s all about sustaining relationships through authentic dialogue. It’s a field that’s conducive to learning and exploring new interests and allows you to build an arsenal of skills. I love diving into different industries and learning how they operate, hence the range of my internships. Overall, I’m an extrovert and love to surround myself with good company. I’m excited for the semester ahead and spending my time with Ketner Group. As a senior, I’m anxious as well as excited for what’s ahead, while ironically wanting time to slow down at the same time.

Looking forward, I hope to work in the agency world so I can continue to gain varied experience in one industry and widen my scope of knowledge. I can already see that interning at Ketner Group will make my public relations undergrad experience memorable and one-of-a-kind, and I am very excited for the wonderful opportunity!

Influencer Insights: Paula Rosenblum

Posted on | by Ketner Group

A Ketner Q&A with Paula Rosenblum, Co-Founder and Managing Partner at RSR Research

As we enter the start of the holiday shopping season, what technology trend(s) do you see most impacting the field?

Cloud, obviously. But that’s not holiday season only…it’s a trend that’s moving around the industry. Oddly, it seems more vendor-driven than retailer-driven, but retailers do seem to be starting to embrace it. And price comparison shopping is only growing in power.

What are your go-to resources for staying up to date on retail and hospitality trends?

I subscribe to a ridiculous number of publications, both B2B and B2C. The Wall Street Journal reportage has improved, Bloomberg has Shelly Banjo, who is a great source of accurate reportage, Reuters has Phil Wahba, Smartbrief is a good content aggregator and I receive several of those. I also read Twice, Advertising Age (that’s a really good one, actually) and Forbes. My friend Walter Loeb is my best source for department store related information. He’s also my role model. He’s 91 and still going strong. I want to be like Walter when I grow up!

What would you most like for people to understand about Retail Systems Research?

We don’t do any competitive intelligence whatsoever. We are all about market intelligence and understanding broad trends currently happening in the retail industry today. We try not to look too far into the future, since there are too many things that once seemed impossible that suddenly become possible. We are the most pragmatic, objective and practical people we will find, and we’re a fascinating blend of talents.

What’s the best piece of personal or professional advice you’ve been given?

Be fulfilled, be happy, and be kind. Above all, strive to be fulfilled in yourself, not by things. And remember, it never costs a penny to be kind.

What do you do for fun?

I’m an amateur photographer, and love to go out shooting with a long lens. I also still love spending time down in St Croix where I can snorkel and visit with my friends, the fish! In a month or two, I’ll love driving around in my convertible in Miami as well. Right now, I’m hunkered indoors because it’s so bloody hot and muggy!

About Paula Rosenblum

Paula Rosenblum is co-founder and Managing Partner at RSR Research and is widely recognized as one of the industry’s top retail technology analysts. She was selected as one of the “Top 50 Retail Influencers” in 2014 and 2015. She also writes a weekly blog for Forbes. Previous to her 12 years as an analyst, she spent over 20 years as a retail technology executive and CIO at companies including Hit or Miss, Morse Shoe, Domain Home Fashions and others. Paula received her MBA in 1991 from Northeastern University, with a major in management of High Technology firms and was nominated to the Beta Gamma Sigma honor society. She’s active in a variety of organizations supporting human growth and development, and has been involved with the RetailROI charity since its earliest days.

What a Classroom Can’t Teach You, An Internship Can

Posted on | by Ketner Group

This blog was written by our intern, Kamilla Rahman.

As a college student I often find myself slaving for hours and hours in a textbook and trying to shove as much information as I can into my brain in order to do well on an exam. This is simply how college is structured; you’re given information, you’re expected to learn it, you’re tested over the materials and by the end of the semester you are dubbed proficient in that area of study. If a class isn’t focused around exams, the process will be the same except your proficiency in the subject matter will be based off of a project or a series of assignments.

Don’t get me wrong, I have learned more than I can imagine during my time in college. But how much can someone learn in the confines of a textbook, case study or hypothetical situation given by a professor? Not enough.

As a public relations major I’ve spent a lot of time learning how to understand a target market, write in AP style, research media and create campaigns for clients. My class work is graded by a professor or a teacher’s assistant and not assessed by a real client. I’m given a grade and that grade doesn’t hold much meaning besides it affecting my GPA. Because I write a press release and it receives a 93, does that mean if it was distributed to a media list it would be covered by a variety of journalists? Probably not.

Many times the best way to learn is simply by doing. The classroom provides the basic skills needed to have a career, but an internship provides the experience to have a successful one. My internship has given me the opportunity to fine-tune my writing skills in a way I know my writing classes simply cannot. It’s given me the opportunity to create REAL content for REAL clients, which is something only an internship can provide. It’s allowed me to work in a fast-paced environment and helped me understand what to expect in the future. With school, you learn a lot of general, yet important, things about your major, but internships give you the chance to figure out where you actually want to take your career.

Internship experience is truly irreplaceable. Without an internship, I would feel like I was being thrown out into the world after graduation. On some level, that is still how I feel, but I’m much more confident that I’ll have a grasp of what I want to do and where I want to begin when the time comes.

Beating the Summer PR Slump

Posted on | by Adrienne Newcomb

pexels-photo-61136It’s inevitable, it happens every summer, schools out and everyone is in vacation mode. And the regularly fast pace world of PR slows down. But don’t fret, you won’t be twiddling your thumbs for long and in the meantime, we’ve come up with a few ideas to keep you busy and ahead of the curve for the Fall ramp-up.

Time for coffee and proactive pitching
Things aren’t just quiet for PR professionals; summer time is also a slow time for many journalists. This is a great time to meet up with journalists for an annual coffee, find out what they’re working on and discuss in-depth story ideas. They might be in need of something to fill in the space during the summertime slump or planning for 2017 and can pop a few of your ideas into their editorial calendars. Whether you get a story out of the deal or not, face-to-face time is essential for building long-term relationships and staying at the top of a journalist’s resource list.

Catch up on speaking and awards opportunities
The last time things were quiet, likely over the winter holidays, you probably put together a robust list of speaking and award opportunities you planned to conquer for the year. If you’re like us you probably keep it handy but things are starting to look out of date. Half the shows and most of the deadlines have passed for the year. Take a little time to refresh the info and start looking at dates and deadlines for the next year.

If you’re immersed in the world of retail tech PR like our team at Ketner Group, you know that while there isn’t major shows going on right now, plans for 2017 are well under way and a couple of major deadlines are on the horizon. This year the inaugural Shoptalk event drove media coverage and hype across the industry and the 2017 speaker lineup is already in the works. For a chance to speak at next year’s Shoptalk plan to have your speaking proposal submitted by Sept. 1.

Strategize for the upcoming year
The first half of 2016 is behind us and now is great time to start looking at 2017 priorities. Internally, meet with your top executives, sales team and product engineers to find out what’s next. Are there any major company strategy changes on the horizon? Any major customer wins in the pipeline? What major product developments are coming out next year? It’s also a good time to start looking at budgets based on first half performance.

From there, you can start building out on overall communications plan for the coming year. We’ve all been there, it’s either the end of the year or the brand new year and its time to build out the first-half communication plan. Instead of stressing out about compiling all of the materials you need for this plan under a tight deadline of two days, take this downtime to get ahead of the curve by putting together a potential outline and then finalize the plan when its time.

Don’t forget to include thought leadership themes, announcements and analyst relations’ activities. Meet with all of the stakeholders across your communications and marketing teams, both internally and externally. If you have some extra wiggle room in your budget, getting together for an in person meeting is a great way to knock this out in a short amount of time with some team building activities on size.

Last but not least, breathe
As we all know, the quiet times are rare and you never know when they might come to an abrupt halt, so enjoy it while you can. Take a long weekend without the stress of needing to make up the time when you get back. If you have “Summer Fridays,” take advantage and cut out of the office early for a much-needed massage or to spend some time at the pool with your kids. Don’t worry, there will always be a client in need of public relations and a journalist looking for a good story, come Monday.

Influencer Insights: Anne Marie Stephen

Posted on | by Ketner Group

A Ketner Q&A with Anne Marie Stephen, CEO + Founder of KWOLIA

What technology trend do you see most impacting the field? 

Mobile will continue to evolve and dominate. It is the gateway to the key technologies that are continuing to grow and evolve. I believe we will see social move into a new growth phase becoming a significant commerce channel and media platform.

How do you most like to stay up to date on trends?

I stay very busy – very active. It’s not a single thing, I use many sources. I read, attend all kinds of events, conferences both large and small. Most importantly, I talk to everyone! I talk to uber drivers, sales associates, students, innovators – pretty much everyone who crosses my path.

What’s the best piece of personal or professional advice you’ve been given?

People don’t remember what you did, they remember how you made them feel

What do you think is the biggest change occurring in the retail industry?

Aligning the internal lines of business fast enough and fluidly enough to drive business as the same pace as consumers are moving.

How did you get involved in the industry?

I am proud to say I started in retail and had a whole career from working in stores and on the wholesale side from sales to managing teams across the country. I then was recruited into retail technology just before the big innovation waves happened. So, I have grown up with all the innovation and changes. My time with innovation now exceeds my time in retail, but my time in retail has been instrumental in creating a solid foundation and informs all that I do today.

What do you do for fun?

I enjoy running and water skiing. I have completed five marathons, several half-marathons. I just enjoy those so I don’t count how many I have completed. I am lucky enough to get out on a friend’s lake a few times over the summer to water ski. Not often enough! Getting a good ski in is good for the spirit. I love being out on the water.

image001About Anne Marie Stephen

Anne Marie Stephen is the CEO + Founder of KWOLIA, innovation intelligence and strategic advisory firm for emerging technologies connecting the physical and digital worlds. As a global customer-focused product and service developer, customer experience guru and trends forecaster she has worked with leading companies including: Panasonic, Hershey’s, Disney and Ralph Lauren to integrate innovative solutions for over a decade. She is also a frequent speaker on future of retail, innovation and marketing at high profile events including SXSW and Shop.org. Anne Marie is also contributor for Chain Store Age, Geomarketing, Retailing Today, Street Fight, SharpHeels and FierceRetail. Additionally, She is Founder of Smart Women in Retail Leadership (SWIRL). Anne Marie is a graduate of the University of Illinois at Urbana-Champaign.

 

To learn more about Anne Marie, watch this video interview. 

The New Adventures of Old Christine

Posted on | by Ketner Group

Hey y’all! My name is Christine Hanna and I am the new intern for Ketner Group. I am currently a senior corporate communications major at The University of Texas at Austin. I have lived in this amazing city my whole life and define myself as a true “Austinite.”

headshot christineBefore joining the Ketner team I was primarily focused in the non-profit realm. I spent the past year as the program and development intern for the non-profit Marathon Kids. During my time at Marathon Kids, I concentrated on planning events and managing social media platforms. My love for non-profit stemmed from my first internship at Superhero Kids where my main tasks included planning events for the children at the Dell Children’s oncology unit, staffing volunteers for the annual run, and raising awareness through social media. Superhero Kids will always play a major role in my life.

I think it is crucial to try different avenues of real world experience before you graduate, so during the summer of
my junior year I worked for Carr Development. I loved being a part of the business world, but it made me realize my passion for the communication field.

And that is why I cannot wait to start me new adventure at Ketner Group! It is only the first day and I already can tell that this office is special. To celebrate my first day the whole team went out to lunch together, and they let me pick the restaurant! Yes, the new intern got to pick the restaurant. I can say from experience that not many offices have this warm of a welcome! Like I said earlier I have primarily focused on non-profit, so I am excited to see what the agency life has to offer.

Now, here is the fun stuff and interesting tidbits about myself:

  • I am a twin! But my sister and I look and act nothing alike! I am a tall brunette and she is a short redhead.
  • I am a cancer survivor! I would say this is what I am most proud of. I was diagnosed with Thyroid cancer my senior year of high school and had my last doctor’s appointment at MD Anderson during my freshman year of college. I still would not take back my experience, because it taught me so much about myself. That is why the organization Superhero Kids will always play a pivotal role in my life.
  • I am an avid runner. I have completed two half-marathons.
  • Do you have a sweet tooth? If the answer is yes then we will be best friends.
  • I grew up going to Port Aransas, Texas. I LOVE to fish. My dad is the biggest “guys guy”, but he ended up only with twin girls. So growing up, he taught us all his favorite outdoor activities.
  • I am a big FOODIE. My favorite restaurant this month is Elizabeth Street Café.
  • I am a coffee addict!

As I enter into my final summer as a student, I am thrilled to have the opportunity to work with the Ketner Team. I can already tell they will teach me so much about the PR and marketing world that you can only gain through firsthand experience.

 

What to do on the first day of your summer internship

Posted on | by Ketner Group

You’re probably feeling some nerves. Finals are finally over and summer is finally here but the first day of a summer internship is likely making you feel a little anxious.

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courtesy of Creative Commons

Lucky for you, I’m here to share some good news. Having both experienced the first day as an intern (four times!) and a boss (twice!), everyone feels excited and a little nervous about the first day.

Plus, an internship is a great opportunity to uncover your strengths and try out a variety of projects. It will help you get the job you want and it will also help you understand who you are and what you can offer.

In order to help you prepare for that first day, and the days to come, I’ve come up with three Do’s to ensure you make a great first impression and create a lasting positive impression. Say hello to a guaranteed recommendation!

Do: Ask Questions

Curiosity shows engagement and interest. The first day is all about getting the lay of the land. Questions will help you figure out how the company is run and how you can best support the goals your employer is hoping you can help achieve. Your questions should be aimed at understanding first and achieving second. Questions will help you to understand how the company works and what you’ll do. But they’ll also help you figure out how you can best succeed on a project you’ve been assigned. Remember, you’re interning to support the company but you’re also interning in order to learn! Questions ensure you impact the company the best way you can and prepare you for your next job.

Do: Dress the Part

Ah, the blessing and the curse of clothing. No matter whether you love it or hate it, our clothes represent who we are and reflect our opinion of any situation. For the first day of your summer internship, you’ll want to dress to reflect your respect of your new organization and fit in with the company culture. Did everyone wear jeans and a t-shirt when you interviewed? Go for a tailored but relaxed look: black slacks, a knee length dress or a sweater and blouse. Consider wearing your new suit as separates and save the jeans for your second month on the job. Did everyone wear suits and tie when you interviewed? Match their clothes and find yourself something equally buttoned up. Nordstrom Rack and Neiman Marcus Last Call are great resources for a college budget.

Do: Your Homework

Help make your first day less stressful and ensure you make a great first impression by spending an hour or so preparing for your job. First, you’ll want to get familiar with your company: check out the website, make sure you know the name of your new employer and figure out the route you’ll travel to get to the office. Second, set some expectations and goals for your work. How do you want this job to help you get your next job? How do you want this job to set you up for your dream career? What do you want to learn? Who do you want to meet? By understanding these answers before you even set foot in the office, you’ll ensure you achieve what you want. That makes for a better future and a more fun, relaxing present.

Now, you have the tools you need to start your new internship. By encouraging yourself to ask questions, dressing for success and doing you’re homework, you’re guaranteed to have a great first day. And remember, you already completed the hardest part of getting ready for your first day: you were hired. You’re already well on your way.