The SEO Apocalypse – How to Survive Google’s Massive Encryption

Google main search from MoneyBlogNewz on Flickr
Google main search from MoneyBlogNewz on Flickr

In the marketing world, SEO has been a key investment for brands and companies hoping to boost visibility online. In the early days, marketers only had to use one or two of their main keywords 32 times in any piece of content online, Google worked its magic, and boom: first page of a search for that key term. Even though that’s an extremely simplistic view of the beginnings of SEO, it used to be the general idea. After years of roll outs, updates and government conflicts, Google SEO as we know it has become a thing of the past. A recent panel with the Austin SEO MeetUp group helped an SEO newbie, such as myself, understand how things were, how they are, and how they will be in the world of search engine optimization.

The Problem, Perception, and Progression


In October 2011, Google announced its most recent search encryption, an attempt to keep control of privacy in light of federal government requests for information. Google gave the impression that, once the encryption rolled out, the changes would be very minor, affecting just a single digit of keyword traffic for only logged-on Google users. No biggie, right? One month after this announcement, however, 17% of keywords had been encrypted. From April 2012 to August 2013, term (not provided) steadily increased up to 48%, encrypted search terms in non-signed-in users reached 60-80%, and today we sit at an overwhelming 81% encryption, anticipating 100% search term not provided by the end of the year. So much for those single digits…

Implications: What does it all mean?


If you’ve dabbled in SEO in the last year, you’ve probably noticed that the majority of your keywords are encrypted on any analytics platform – so what did we actually lose, and did we gain anything in return?

  • We lost the simple ROI pitch. Initially, marketers could view keywords that directed searchers on to their sites. It was an easy way to talk about investing in search marketing, especially SEO. When marketers look at site analytics now, they can no longer see which key terms are sending people to their site, compounding the complexity of SEO and adding to the already low investment environment of search marketing.
  • We lost the brand vs. non-brand distinction. Generally, there are more people that do not know your brand than people that do. Key terms that people search on that don’t contain a brand’s name hold a huge potential for customers, allowing marketers to look at visits coming into a website on branded terms (Oreos) versus non-branded terms (cookie sandwiches) – extremely valuable information. Post-encryption, marketers can see people are searching for their brand (cool), or just something (that’d be nice to know…) and ending up on their site.
  • We lost the ability to read Google’s mind. Marketers used to be able to just look at your content and where certain terms were located and get a good sense of where Google might rank that page. With the new encryption, it’s become more complicated to track and make inferences on how exactly Google will perceive your content, keywords or not.
  • We gained a better planet online. The number one factor that affects page rank is its perceived value to users, closely followed by authorship metrics, influence of Google+, social shares, and content readability. Google’s trying to rank content’s real value, can we blame them?


SEO (life) as we knew it is over. Not all is lost, but what now?

  • Google webmaster tools and adwords. This is a fantastic source of data where you can still learn about keywords that drive traffic to your site. Its accuracy is debatable, but it’s a step closer in the right direction on the desperate journey to finding what key terms are bringing visitors to your page. On the downside, these tools limit results to the top 2000 queries, and for many companies that’s just not enough as they may be getting a million visits a day, creating an issue of visibility. Additionally, webmaster only tracks three months of historical data at a time. While there is talk of expansion, it restricts data comparisons and progress reports to three month periods, when most people like to view year over year stats.
  • New metrics. As Google evolves, so should we. In the past, marketers have focused heavily on keyword level metrics, traffic and ranking. Google is emphasizing keywords less and taking into account phrases, combinations of words, and their meaning and sentiment. These improvements to the ranking algorithm are attempts to understand the content, not just pick out how many times the word “shoes” shows up in a blog post. Page level analytics and experiences are also of utmost importance now. Conversion rates, bounce rates, page behavior are components worth measuring for an accurate account of site visitor stats.
  • New approach: map your keywords. Build a page that helps you recognize the lifecycle of a customer in terms of keywords on your site. Marketers will have a much better chance of mapping where Google is going in the future of SEO, basing predictions on intent rather than words. See what pages are receiving the most traffic: Product pages? Services? Home page? Categories?  Interpreting the data in front of you can lead to valuable information for longer term SEO investment validity. Bing has yet to encrypt any data, and YouTube, the second biggest search engine, has a keyword volume tool – take advantage where you can!

Change happens. We like to be dramatize major changes, but we saw this coming and now we just need to adapt to the new SEO environment. In the long run, Google is only making us better content creators, so let’s ease up the apocalypse-talk and start strategizing the new generation of search marketing. Have you come across any interesting SEO changes lately? We’d love to hear how you’re tackling the new Google algorithm!

Viral Videos, Marathoning & Some Small Biz Love for Austin

Wherein I ramble about current events, keeping Austin weird, the latest memes and TV marathons

Sometimes news is absolutely shocking—like the time the president of the United States admitted to the public that he kept his Multiple Sclerosis a secret for seven years. Whoops—that’s all the West Wing I’ve been watching.* Um, for a real example… I nominate the news that broke on Valentine’s Day that a beloved South African Paralympic champion allegedly murdered his model girlfriend. The New York Times headline announced “a nation reels…,” and I don’t doubt it.

Photo courtesy of Outhouse Designs

But sometimes news is anything but shocking—say, last week when The Business Journals named Austin the best city in the U.S. for small business growth.

It’s hardly surprising that a city with such an obviously entrepreneurial spirit, evident down every street lined with local and independent restaurants and boutiques, should earn such an accolade. I maintain that you never have to eat somewhere twice in Austin, nor step foot in a chain, unless you want to. Austin has more pro-local loyalty cards than you can shake a stick at (Go Local, GoodyBag, LOCALoyalty and Belly, to name a few), and its thriving local business community is represented by the well-respected Austin Independence Business Alliance, who’s been Keeping Austin Weird for years. The confirmation that Austin’s independent spirit is alive and well even post-recession is just one more reason to love and be proud of our great city of Austin. Ketner Group is a small business itself, and we could not be happier to be part of the flourishing small business community in Austin, Texas.

But KG and the Business Journals are not the only ones loving on Austin lately. BuzzFeed’s “50 Sure Signs that Texas is Actually Utopia” list went viral last week (at least among Texans), and more than a few folks thought BuzzFeed missed the mark just a little, rewriting the list on behalf of Austin specifically (I side with the proponents of Austin).

Lastly, and just because KG is über cool and to prove my point that Austin really is the most awesome city for small businesses and humans alike, I present the latest viral video done right: the Harlem Shake on the Main Mall at the University of Texas at Austin.

BIGGEST Harlem Shake (University of Texas at Austin) Original

(Confession: I’m not so cool as to really “get” the whole Harlem Shake thing, I’m just cool enough to know it exists, and I’m ok with that.)

*The New York Times just wrote an interesting (and quick!) read on Americans’ new proclivity, thanks to the availability of DVD box sets and streaming sites like Netflix and Hulu, to watch entire seasons or series of TV shows in marathon bursts, and how this trend is changing the way TV shows are developed and distributed. I can’t believe I personally was not interviewed for that story. My “TV bingeing” resume includes Sopranos, Greek, The Wire, Big Love, The X Files and West Wing.

KG Clients Make Big News at NRF: Retail’s Biggest Week in Review

The biggest week in retail has come and gone, but let’s not leave NRF behind so quickly! KG had a great time at the trade show and we were thrilled to see our clients making some big news. Take a look at a few of the top clips from NRF this year!

CrossView
Forbes – No Jamba Juice Line For You: iPhone That Order In With PayPal

Digby
CNBC.com – How Mobile Technology Is Revolutionizing In-Store Shopping

Predictix
Supply Chain Shaman – The BIG Show: Clouds of Sensors and Sensing
RIS News – Best of NRF 2013: Top 10 Takeaways
Chain Store Age – Retailer Tech Deployments in the Spotlight at NRF

Profitect
Apparel – Going to NRF’s Big Show
RIS News – Best of NRF 2013: Top 10 Takeaways

Ketner Group had quite a year at NRF 2013 and now we can only hope to make the next round even more successful. Until NRF 2014!

The Mobile (Presidential) Election of 2012

mobile-pres-election-blog-imageAs originally posted on The Mobile Retail Blog http://www.themobileretailblog.com/social-media/the-mobile-presidential-election-of-2012/

It’s hard to imagine that in a little over two weeks, our country will have elected (or re-elected) a new president. What a difference four years makes. For example, just here at the Ketner Group, the team has definitely gone through its share of changes and life-changing moments – we’ve had one new baby, two marriages, two cross-country moves to California and Texas, and have bought seven new cars!

Other things have changed, too, especially on the technology front. Thinking back to the 2008 election, or what is known as “The Social Media” election, Facebook and Twitter were a key factor into President Obama’s election win.  In fact, it was his campaign team who pioneered the use of social media for organizing, fundraising, and communicating his 2008 White House bid. And boy did it work! Continue reading

Halloween: In Need of Good PR?

madeleine-halloweenIs it just me, or is the Halloween industry in need of a branding facelift?  When I was a kid, it never occurred to me that this “holiday of sorts” was the cause for so much controversy between differing religious groups, let alone the fact that Halloween’s roots come from ancient pagans who believed that October 31 was the day that the boundaries between the worlds of the living and the dead overlapped and the deceased would come back to life and cause havoc such as sickness or damaged crops. (Thus ancient Celtics would wear masks to scare away any spirits.) I come from a Christian family, but my parents were not the ultra-conservative type, and so my brother and I always dressed up for Halloween, participated in Halloween parties at school and always went trick or treating in our safe suburban neighborhood in Lubbock, Texas.

Nowadays, however, Halloween as a “holiday” has a much different look and the industry has literally exploded right before our eyes.  In doing research for this blog, I found a stat from BIGResearch that in 2005 (the year my daughter was born) consumers spent almost $3.30 billion.  For 2012, figures are estimated to top $8 billion– spending of course on costumes, decorations, and candy. So, if you look at the Halloween from a figures standpoint, the industry has done, well, pretty dang amazing! Continue reading

Analyst Relations: The “R” is for Relationship

Clients frequently ask our opinion on analyst relations. Which firms do we recommend? Who are the top analysts in a particular space? How often should they brief with analysts? Should they become paying clients?

We can’t answer all these questions in a short blog post. But we’ve been fortunate to work with a number of clients that understand the value of analyst relations, and in the process, we’ve seen what works – and what doesn’t – in analyst relations.

Here are several principles that Ketner Group stresses to our clients. We use these as some of our guidelines in helping our clients develop appropriate analyst relations programs.

Remember, it’s a relationship. Analyst relations are first and foremost about building relationships – and like any relationship, you’ll get out of it what you put into it. Relationships between analysts and technology vendors are mutually beneficial. Analysts need to know about the key vendors in the spaces that they cover, and vendors, in turn, depend upon the analysts to help get the word out to the market. But like all relationships, analyst relations take time and nurturing.

Know the analysts and leverage their strengths. It’s essential for vendors to develop relationships with the leading analysts that cover their technology – not only to be included in key reports but also because large enterprises often turn to retailers to get their advice when they’re considering a major technology initiative. Analysts can be especially valuable as strategic partners, offering insight on product direction and positioning, the competitive landscape, possible partners or acquisition targets, and messaging.

However, to “go deep” with analysts, vendors will need to develop paying relationships. And if your company is considering that, you’ll want to carefully consider everything that entails (which leads to our next point).

Be realistic about the commitments. Becoming a paying client of the right analyst firm can pay for itself many times over, if vendors are willing to commit time and resources. However, that leads squarely back to the first point – you’ll get out of it what you put into it. Are you willing to do regular briefings, talk honestly about the challenges your company faces, accept tough feedback, and invest in periodic analyst days, so your top analysts really know your technology and direction? Are your key executives willing to commit their time and energy to nurturing key analyst relationships? Continue reading

INSTAGRAM AND PINTEREST: 6 WAYS TO TACKLE SOCIAL THROUGH MOBILE

Originally posted on Digby’s The Mobile Retail Blog

The last couple of years have been pivotal for brands’ social media capabilities. Social media has grown beyond the 140-character, text-only limit and has blossomed into media-rich social communities. There is a burgeoning opportunity for brands to take advantage of social media in new ways to garner more brand interest, loyalty and participation.

About four years ago, Twitter was dominating the media waves with thousands of experts and bloggers sharing advice on how brands and companies could harness this new social technology. Now, media-rich platforms such as Pinterest and Instagram are the social media darlings, and Facebook continues to release innovative new capabilities for companies hoping to connect with their social customers. Some brands are making promising headway into social and mobile integration, and soon, they’ll be paving the way for many other brands. For companies contemplating dipping a foot in—or diving in completely—there are a number of practices to start now.

1. Incorporate merchandise photos on an Instagram brand page.

Instagram is a popular new photo sharing mobile app, where users can upload or take photos, edit them using preloaded photo themes and share with the community and their friends. Brands with photogenic merchandise should get on Instagram now. Companies should upload in-store photos of products or events, product shots, magazine spots and any other brand-worthy photos to Instagram, and tag them with key words and location to drive traffic to local stores. Puma (11,000+ followers) is doing a great job of sharing not only product shots, but lifestyle shots, with a friendly mobile fan base.

2. Add “lookbooks” to Pinterest.

Officially launched in 2010 as an invite-only beta trial, Pinterest has become the fastest growing and third most popular social network, behind only Facebook and Twitter. This virtual pin board allows users to upload photos from the web, add a description, organize by topic (or pin board) and share with their followers. Because every pin is credited back to the online source, many brands have experienced increases in site visits and sales from Pinterest traffic. A PriceGrabber.com study showed that 21 percent of Pinterest users had made a purchase directly from Pinterest.com. Companies could easily create boards that serve as lookbooks for their merchandise. One of my favorite brands to follow on Pinterest is Michael Kors, and his board, “Style Tips” is a good example of a brand sharing a product-inspired lookbook. A recommendation for Mr. Kors would be to link the photo back to the e-commerce product page or include the link in the description.

3. Allow customers to create and share Pinterest boards as a part of a community action.

Earlier this year, The Paper Source, an arts and crafts store, encouraged their customers to create a board inspired by a craft project using pins from Paper-Source.com as a part of a competition. The chosen winner of the most creative board would receive a large discount on all supplies needed to complete the project. It would be awesome to see a company run an in-store mobile contest where customers could create Pinterest boards on their phones or tablets by scanning product QR codes and adding them to the boards. Continue reading

I volunteer!

“I volunteer!” she screams as she pushes her way to the front. “I volunteer as tribute!” The shocked crowd gasps as all eyes turn to Katniss Everdeen.

If you haven’t read the Hunger Games series or have yet to see the movie, just watch the trailer and you’ll no longer be living under a rock.

Katniss’ offer to volunteer in her sister’s place at the annual Hunger Games slaughtering—I mean, competition—is the ultimate sacrifice. And thank goodness most of us won’t ever find ourselves in that position! But a little bit of sacrifice is exactly what we should give when we volunteer.

I went to a charity event last month and was blown away by the activities and mission of this organization. It made me think about the people involved and what it takes to run such a successful program—then something happened. I wanted to join them. I wanted to make a difference.

“But I’m so busy with my job, going to the gym, keeping up with friends and spending time with my husband and dogs. I don’t even have kids, yet, and I struggle to find the time to fit everything in!” Insert your own personal activities and family members and my internal dialogue would probably match yours at one point or another; long story short, it’s hard. But that’s just it—volunteering should be a little hard. It takes some sacrifice, and you have to MAKE time to do it.

I took the plunge and offered to donate my PR expertise and time to this awesome nonprofit. This won’t be easy, and I’m already stuffed to the gills at the office with regular, billable work, but it’s important and I’m glad to do it. I’m so thankful that I have a really understanding and flexible team here at Ketner Group, and they’re also glad that I’m volunteering. We all want to at some point, it’s just finding that time. Or maybe the right organization that calls out to you like none did before.

I hope to talk more about my volunteering work, maybe more about the nonprofit when things start progressing. So stay tuned! And let me know about your volunteering adventures!

Is the Press Release Dead?

Has the press release run its course as a valuable communications tool, or, to paraphrase Mark Twain, have rumors of its death been greatly exaggerated? A few of us share our opinions on why—or why the press release isn’t—dead.

Jeff Ketner:
At least among the Ketner Group client base, the press release is alive and well. Our team represented eight clients at the annual NRF (National Retail Federation) convention last month, and between them, our clients issued well over a dozen press releases in a 10-day period. These news releases were essential for getting coverage in both pre-NRF and post-show coverage, and several of our clients were featured in “Best of NRF” articles – and yep, press releases were essential for helping garner this coverage.

But the press release is only part of the toolkit. PR people have to develop relationships with media and analysts, thoroughly understand (and read!) the publications they’re pitching, offer newsworthy and relevant story ideas, respond quickly and intelligently when working with media, and maintain integrity and honesty throughout the process. Like media pitches, press releases have to keep the audience in mind, too.

Caitlin New:
The press release IS dead! Stop, pick your jaw up off the ground and pop your eyes back in. Let me clarify—the original way of writing and sending press releases is dead, but just as sure as technology and fashion evolve, so does the press release.

Here are a few ways press releases have changed: Continue reading

5 SXSWi Sessions PR Pros Shouldn’t Miss

Image provided by SXSW.com, photo by: Brittany Ryan

Image provided by SXSW.com, photo by: Brittany Ryan.
It’s T-minus one month and six days until Austin’s most anticipated conference of the year. South by Southwest Interactive (SXSWi) begins Friday, March 9 and the whole city is preparing. Hotels have tripled their rates and are mostly booked, the city is organizing the transportation routes and local Austinites are planning their schedules and thanking their lucky stars they live close by.

I’m excited Ketner Group is sending a couple of us to SXSWi—I can’t wait to absorb all of the marketing, new media and technology ideas and advice everyone has to share. The session line up looks really interesting, and the only thing that disappoints me is that I can’t be in more than one place at the same time. You should see my schedule on the SXSWi. The site lets you star the sessions you find interesting and adds them to your “My SXSW Schedule” tab in your account. There are places where I have five sessions at the same time—that’s just not possible.

This got me thinking, “I wish someone would read through all several hundred sessions and let me know which ones are a MUST-SEE as a PR professional.” Apparently, bottles aren’t big enough to hold genies and leprechauns are really hard to catch. So I read through every single session description and starred my favorites. If you’re a PR pro, I would recommend starring the following sessions for yourself:

“Newsjacking: How to Inject Your Ideas”
Presenter: David Meerman Scott (Best-selling author!)
The rules have changed. The traditional PR model—sticking closely to a preset script and campaign timeline—no longer works the way it used to. Public discourse now moves so fast and so dynamically that all it takes is a single afternoon to blast the wheels off someone’s laboriously crafted narrative. Enter newsjacking: the process by which you inject your ideas or angles into breaking news, in real-time, in order to generate media coverage for yourself or your business. It creates a level playing field—literally anyone can newsjack—but, that new level favors players who are observant, quick to react, and skilled at communicating. It’s a powerful tool that can be used to throw an opponent or simply draft off the news momentum to further your own ends. Marketing and PR expert and bestselling author David Meerman Scott prepares you to launch your business ahead of the competition and attract the attention of highly-engaged audiences by taking advantage of breaking news

“We Made This, and it’s Not an Ad”
Presenter: Robbie Whiting, Director of Creative Tech & Production, Duncan/Channon
What if agencies and marketers created products and services, not just ads? And what if they made these things for themselves, not just for clients? They do. But tackling things like product design, creating new businesses or building complex real-world experiences requires a creative, technical, managerial and entrepreneurial spirit more associated with Silicon Valley than Madison Avenue. It demands new roles, agile approaches, external partnerships, technologies, investments and compensation models that can drive even the most hardened finance director crazy. And in some cases, it may even require a complete reboot from the ground up. The ability to make something that isn’t an “ad” is no longer optional in modern advertising. But it’s certainly not easy, either. So what can we learn from the makers, technologists and agencies already playing in this space? Turns out, a whole heckuva lot.

“Get Lit: Why Story Matters”
Presenter: Jill Meyers, Editor, American Short Fiction
You built a product. It’s amazing, brilliant, even earth-shattering. You know it, your team knows it, your mom knows it. So why doesn’t anyone else seem to get it? The answer may be that you haven’t told them the right story. As it turns out, good writing is hard to come by, and people who are good at making things aren’t necessarily the best at telling their story. But don’t worry: you can learn! In the world of fiction, we’ve been thinking about story–and how to make it powerful, visceral, and beautiful–for a long time. This panel will bring the practices and structure of fiction to help you transform your idea, product, or service from the mundane to the sublime. Continue reading