Category: Retail

#RetailRoundUp February 2016

Posted on | by Ketner Group

As we know, the retail industry is definitely dynamic. From what we’ve seen so far, 2016 is gearing up to be an exciting one, so we’ve curated a list of the most notable and interesting pieces of retail news that have caught our attention for February’s #RetailRoundUp.

And the nation’s favorite fashion retailer is… via RetailingToday

For the fourth year in a row, Nordstrom has been the top choice as the nation’s favorite fashion retailer in Market Force Information’s study. While this comes a little surprise due to their high satisfaction ratings, Nordstrom has also earned high scores for their atmosphere, quick checkout speed and helping shoppers finding correct sizes. Marshall’s snagged the number two spot, H&M and Ross Dress for Less tied for third, Kohl’s grabbed fourth and Macy’s rounds out the top five.

The study also found that though H&M’s mobile app was the most used, followed by Target and Walmart, consumers mostly use retail apps only to check prices and promotions rather than using them to make purchases.

Pay with Amazon: Another way to threaten traditional retail via Retail TouchPoints

With over 50 million Americans subscribed to Amazon prime services and their Q4 sales increasing 22%, Amazon appears to always be the talk of the retail industry. The online giant’s newest endeavor is through the growth of its digital wallet service, which allows customers to shop with third party merchants using their Amazon credit cards and shipping details.

The success of Amazon’s digital wallet service has proven to be widely successful – over the past year, the retailer has reported a 150% year-over-year increase in payment volume, a 200% increase in merchants using the services and with more than 23 million consumers using the service since 2013. These numbers continue to prove why this e-commerce super giant is here to stay.

8 things shoppers dislike about mobile via FierceRetail

Though the use of mobile is on the rise, retailers might not be meeting consumers’ expectations when it comes to the mobile experience according to Bizrate Insights. Through their recent survey, Bizrate Insights discovered that the number one complaint of the mobile experience by consumers is the size of the screen. One-third of consumers dislike having to pinch and zoom in on webpages leading to accidental clicking of wrong links due to hyperlinks being close together. Additionally, 25% of consumers are annoyed of slow load times, due to overloaded pages.

Other concerns of mobile consumers include the use of small text, being forced to enter information, data concerns and the unavailability of products.

Staples pioneers omnichannel B2B retailing via RIS news

B2B buyers options in terms of sales channels are often either limited or even outdated. Staples Advantage is leading a change by offering B2B buyers similar options as consumer purchasers. This will include the ability to order online and pick up in store, a mobile app featuring scanning options, the ability to order print jobs online for pick up at the closest store and more.

Staples understands that though business buyers and consumers are different in purchasing patterns, the expectations when it comes to the online shopping experience are relatively similar. With Staples Advantage, the company hopes that they can appeal to business buyers with their offer of flexibility to buy products on mobile devices.

Stay tuned for our recap of the highlights from eTail West, since we have a few clients going to the show!

Retail’s BIG Show: #NRF16 Client Recap, Part Two

Posted on | by Ketner Group

If there is any indication that this year’s NRF show was the most exciting yet, it’s that we need two whole blog posts to recap just how great it was. Our clients were among the best and brightest out on that show floor, demonstrating cutting-edge retail technology and hosting thought-provoking BIG !dea sessions. They were invaluable additions to the educational atmosphere of one of the industry’s longest-running events, but don’t just take our word for it, see for yourself:

Photo courtesy of Kathleen See
Photo courtesy of Kathleen See

Predictix

Continuing to stay “one step ahead of the competition,” as observed in PYMNTS, Predictix announced during the show that it has entered a strategic partnership with Infor to resell Predictix applications to its customers as a part of Infor CloudSuite Retail. This announcement, along with Predictix’s impressive 40% YOY SaaS growth, generated buzz for the predictive analytics company. Adding to the excitement, Aaron Surasky, Senior Director, Assortment Planning and Analysis for The Home Depot, led an NRF BIG !deas session where he discussed how retailers are working with Predictix to create differentiated, locally relevant assortments while operating multiple channels and stores to an audience of more than 200.

Check out some additional awesome coverage of Predictix from the show by Apparel, Retail TouchPoints, B2Becommerceworld and Just-Style.

Shopatron

The week was an exciting one for Shopatron as well, which announced that “it is now part of a unified omnichannel commerce solutions company called Kibo,” by merging with MarketLive and Fiverun according to RIS News . In a MultiChannel Merchant recap of the companies’ merge, Shopatron founder Ed Stevens (now COO of Kibo) and MarketLive founder Ken Burke “talk about how the responsive redesign and the enhanced back-end capabilities helped Modell’s {Sporting Goods] become an omnichannel success story this holiday season.”

Starmount

In the world of omnichannel, just-style was impressed with Starmount’s newly-unveiled Store Inventory application, which helps retailers maintain more accurate store inventory and allows store associates “to engage customers and process transactions.” Starmount used its time at NRF to demonstrate how this addition to its Customer Engagement Suite is an asset to retailers.

Thoughtworks

Included as a “Top 10 Takeaway” by RIS News, Thoughtworks took the opportunity at NF to highlight the new e-commerce engine it built for Mitchells‘ website. In addition to putting a spotlight on its latest project, Thoughtworks also connected with many retail industry professionals to learn from and share with the behind-the-scenes retail software experts.

Unata

In addition to meeting and networking with other members of the retail community, this year’s NRF for Unata also highlighted a major endeavor that is in-progress between the digital grocery solutions company and regional grocery chain, Lowes Foods. In a video interview with Retail Touchpoints, Michael Moore, CMO for Lowes Foods, spoke on how the partnership is “bringing to life a whole new customer experience” known as “retail-tainment” with the help of Unata.

Retail’s BIG Show: #NRF16 Client Recap, Part 1

Posted on | by Ketner Group

NRF’s 105th annual conference featured over 30,000 attendees, a plethora of thought leadership sessions from retail’s top leaders and a vast selection of innovative new technologies— too many to even count— however, in the midst of all the activity, our clients definitely shined through the crowd at Retail’s BIG Show bringing their own innovative stories into the mix.

Photo courtesy of Kathleen See
Photo courtesy of Kathleen See

360pi

According to RIS News, 360pi’s session, “Imitation is the Sincerest Form of Flattery: Learn from Amazon” hosted by VP of Marketing, Jenn Markey, was a session quick hitter with the company’s “Holiday’s Insights Executive Intelligence Report,” which covered various pricing strategies of the world’s biggest retailers like Amazon, Target and Walmart. The report’s most interesting insight revealed that though Walmart is usually within 5% of Amazon’s Prices, the pricing disparity increased to 10% during the holiday season with Amazon’s exclusive membership-only shopping opportunities.

Advanced Pricing Logic

This year at NRF, Advanced Pricing Logic presented their easy-to-use analytics interface, PRICEXPERT, which combines the use of price optimization and competitive data. At their booth, APL got the chance to showcase their innovation that can enhance the way retailers and other businesses meet their financial goals. APL was also able to network with many retailers and top tier media alike.

Birdzi

With thousands of attendees from the retail industry, Birdzi utilized the conference to network with big names in the retail industry and the media. Birdzi had the chance to connect with fellow industry players and share how they’re transforming retail through their state-of-the art personalized shopper engagement platform.

CART

At NRF, CART presented how their website can help navigate the ever-changing industry of retail technology. With over 5,000 solutions, CART was able to show how their innovation can aid with searching and learning by connecting retailers to a variety of solutions and products. By demonstrating how their service works, CART was able to network with a variety of retailers and members of the press.

Displaydata

As the leading, global supplier of fully graphic, 3 color electronic shelf labels and in-store location management, Displaydata took NRF by storm by showing how their innovative system leads to better sales, profits and customer loyalty. By demonstrating their dynamic solution, showcasing their electronic shelf labels and offering interactive tours with real-time consumer interaction, Displaydata was able to boast their dynamic pricing tactics.

Adam Blair of Retail TouchPoints went on to highlight Displaydata’s capabilities in his NRF recap post.

Mirakl

This year at NRF Mirakl had the opportunity to meet with a vast amount of retailers and the press about their e-commerce marketplace platform and Best Buy Canada’s launch of its online marketplace. With constant networking all around the conference, Mirakl was very busy making their name known to the big players in the retail industry and earning their spot on Retail TouchPoint’s “What were The Hot Topics of #NRF16?” coverage round-up.

To be continued…

A Lou & Grey Love Story

Posted on | by Ketner Group

This blog was furnished by our Nashville-based Account Manager, Kirsty Hughan.

Photo courtesy of Lou & Grey
Photo courtesy of Lou & Grey

I’m in love and I don’t care who knows it!

My sweetheart? The flagship store of a soon-to-be big time brand called Lou & Grey.

You may be familiar with the name. If you are an Ann Inc. fan, you’ll have seen the name on some of their clothing’s tags at Ann Taylor Loft. Lou & Grey started off as a line within Loft and has now branched into their own division under Ann Inc. The new retailer is slowly opening brick and mortar spaces throughout the country, positioned as a “tomboyish fusion of active and street wear, or ‘lifewear.’”

But this post is not about style—and trust me I could go on and on about how much I love the style—the post is about how the decisions of the brand tapped into ongoing trends in technology and buyer behavior to develop a retail environment that’s both fresh and effective.

The first trend the retailer noticed and ran with was active-wear. Traditional retailers like Urban Outfitters and Tory Burch, among others, have launched their own active-wear lines in the past few years based on the success of fitness brands like Lululemon and Under Armour. Beyond that, the clothing line draws from the way modern women dress: focused on comfort, switching outfits seamlessly from day to night and valuing fit. That translates to natural fabrics, beautiful neutrals and fit perfect for any body type or age. There was a hole in the market, “lifewear,” and Lou & Grey filled it.

Photo courtesy of Lou & Grey
Photo courtesy of Lou & Grey

Next up, mobile POS. Lou & Grey has the benefit of opening brand new stores, meaning brand new POS software, while harnessing the deep technology already present in Ann Inc., namely their CRM. Open the door to the flagship store and you’ll find clothes on wall racks to either side, a long table with folded items and at the very end a beautiful, curated table. On that table? Accessories, books and a sheaf of tissue. Worked in retail? You’ll see a traditional Cash Wrap missing one item: a clunky computer powering POS. That’s because Lou and Grey’s point-of-sale is stealth, iPad powered and easy to move through the store. This not only declutters the space, increasing the easy going feel of the brand, it makes customer interaction easy. Need to do a quick ring up in the dressing room? No problem.

But my personal favorite trend Lou & Grey builds upon is the re-valuing of local artisans. Integral to the brand is the Makers Movement, Lou & Grey’s curated collection of third-party vendors focused on their craft. The Westport store features makers from throughout the country, with a larger focus on vendors from New York and Connecticut than their Texas store, who focuses more highly on—you guessed it!—Texas. Next to each maker’s items is a beautiful, hand written card featuring the name of the maker, their location and a description of why they come highly recommended. Talk about educating the consumer, and the sales associates. As someone easily swayed to shop locally instead of with a large chain, this personal touch wins me over and increases my brand loyalty.

What strikes me about each and every one of these trends and executions is the ease by which Lou & Grey integrates them into a retail space. As big brands grapple with how to capture customer attention and launch challenging technological tools, it is refreshing to see a retailer focus on a few key trends integral to their brand. Now you know more about my sweetheart I wouldn’t be upset if you fell just a little in love too.

Retail’s BIG Show: How We’re making the most of it

Posted on | by Ketner Group

A lot can happen in four days.

You can go from an obscurity to a viral sensation. If you take a step for every second of those four days, you would find yourself almost 164 miles away from where you started. You can meet your future spouse in line at the grocery store and then spend the next three days trying to decide whether or not you should make the first move (you should, by the way).

Long story short, a day holds a lot of potential. Multiply that by four, and you’ve got yourself almost an entire workweek to do something really cool. Like travel to an exciting city, make new friends, reconnect with old ones and learn something new.

On Jan. 17-19, we are excited to do just that at NRF’s BIG Show, the biggest retail event of the year. Here’s how we plan to make the most of those four days in the Big Apple!

BIG !dea Sessions

If there was ever a question about how to jump a retail hurdle, the answer is in one of these sessions. Delivered by industry leaders from all walks of the retail world, these talks highlight innovative new strategies and products that are being used to make retail seamless.

Kevin Sterneckert of Predictix will speak alongside Aaron Surasky, senior director of assortment planning and analysis at The Home Depot, on the art of personalizing store inventory to meet local expectations. For session details, click here.

In the pricing world, Jenn Markey of 360pi will give participants the inside scoop on Amazon’s pricing strategy this past holiday season and lend insight on how to compete without starting a price war. Jenn’s session details can be found here.

There will be something for everyone for those taking advantage of these sessions. A full schedule can be found here.

Rock & Roll Retail

One of our personal favorites, Rock & Roll Retail, definitely deserves some recognition. Executives from retailers such as Schlotsky’s, Spencers, Radioshack, along with leading industry influences, will literally rock out at this after-hours networking event. It’s hilarious, fun and a great way to meet new people.

Retail ROI’s SuperSaturday

Retail ROI’s SuperSaturday is the perfect way to brush up on all things retail technology-related before NRF. Along with the focus on retail data and trends, comes the more charitable keynote speech by country music star Jimmy Wayne’s on the importance of protecting children. And of course, all sponsorships of the event are donated directly to help orphans through the Retail Orphan Initiative. 

EXPO Hall

We are thrilled to have our clients presenting their innovative retail solutions on the exhibition floor, and you should be too. From new product launches to intriguing thought-leadership, stop by these booths and see why they’ve checked in at the country’s biggest retail show:

To learn more about or schedule time to catch up with these solution providers, along with Birdzi, CART, Mirakl, ThoughtWorks or Unata at the conference, email [email protected].

Christmastime is Here!

Posted on | by Ketner Group

Tummies, hearts and shopping carts full, the holidays are officially in full-swing, and so far they’re off to an interesting start in the retail world. Insights from Black Friday and the Thanksgiving weekend are trickling in from some of the industry’s experts, almost like clues for retailers to make the most of the next five weeks.

Photo courtesy of memesvault.com

Among them comes some exciting news coverage of several retail industry experts we work closely with, sharing their data and take on the health of retail this holiday season and giving retailers a valuable peek at the shopping patterns to come. From ThoughtWorks’ suggestion that we change the name of Black Friday altogether, to Shopatron’s prediction that 56% of American shoppers will rely on home delivery, see for yourself why these publications see such value in what they have to say:

DynamicAction:

Mirakl:

ThoughtWorks:

Article from ThoughtWorks’ Retail Holiday Survey Insights:

Shopatron:

It’s an Amazon world, we’re just living in it

Posted on | by Ketner Group

If you know anything about the retail industry you’ve probably heard a thing or two (or a million) about Amazon. Amazon, an ecommerce giant, provides thousands, if not millions of items to consumers from all over the world delivered to your door step within days. Retailers, physical and digital, find themselves competing with Amazon constantly. It’s hard to beat impeccably cheap prices, two-day free shipping and same-day delivery in some cities for Prime members. But now there’s something else to compete with. Amazon announced that it would be launching Prime Day, an event to celebrate their 20th anniversary. Amazon boasts that it will have deals that are much bigger than those on black Friday. Of course the purpose of this is to drive sales, but how can other retailers beat such a heavy promise?

Walmart, for one, is taking a big stab at competing with Amazon. Walmart’s CEO Fernando Medeira posted a blog titled “Why Every Day is Low Price Day at Walmart,” in which he announced they would reduce the minimum free shipping for online purchases from $50 to $35 and reduce prices on thousands of online items. “We’ve heard some retailers are charging $100 to get access to a sale,” Medeira stated in the post. “But the idea of asking consumers to pay extra in order to save money just doesn’t add up for us.” A point well made by Walmart, which was clearly taking a punch at Amazon’s Prime Day event. A few days later Walmart increased the competition a bit more with their new promotion called “Dare to Compare,” in which they guarantee that they will offer lower prices than Amazon and invite consumers to compare the prices themselves.

Though two of the biggest retailers in the world are going head to head in competing for market share based on low prices, they are not the only ones. Food Lion has also jumped on the price lowering bandwagon. They announced they would be lowering prices on thousands of items that are most important to consumers based on extensive research and frequently purchased items. To ensure that consumers are aware of the price cuts, Food Lion is using three signed deal offers including, “WOW: Lower prices on thousands of items that matter most to customers, offered for longer periods of time,” which also alludes to Amazon’s brief one-day event.

As the highly anticipated Prime Day is in full swing, many consumers are anything but impressed. Many consumers went to social media to criticize the event for its unexciting items and for the fact that there are waitlists for those items. Though Prime Day isn’t what people expected, the event still sparked a lot of competition from other retailers and interest from the media and consumers alike. The fact that other retailers created promotions in response to Prime Day deals shows just how significant Amazon’s influence is in the retail industry.

 

The Most Buzzworthy PR Successes June 2015

Posted on | by Ketner Group

Public relations is such a diverse and expansive field and there is a constant stream of notable PR successes to praise. With the impactful changes that have been made across all kinds of industries this past month, there are most definitely a few PR successes to celebrate.

A big win for Apple and Taylor Swift

There is no doubt Taylor Swift is aware of her influence and is no stranger to speaking her mind. A few weeks ago, Swift released a letter to her fans, peers in the music industry and to Apple voicing her opinion on their new free streaming trial. Swift explained that Apple hadn’t planned on paying artists during this free three-month trial. Swift explained that fortunately this was not a big deal for her, but it was a huge deal for upcoming and new artists who have recently released music and depend on income and recognition to continue pursuing their music. After Swift’s argument went viral, Apple changed their terms to pay the artists during the trial. Some speculate that it was Apple’s plan all along to have someone high profile to speak out against these terms to draw attention to their new service. True or not, both artists and fans are praising Swift; plus, everyone now knows about Apple’s free trial. Read more here.

Etsy, Amazon, Walmart and other retailers remove the Confederate flag

In light of recent events fueled by racism, controversy around the prevalence and meaning of the Confederate flag has heightened. The church shooting in Charleston that left nine dead was strongly associated with the Confederate flag. Many people were disturbed by the fact that the Confederate flag, which has historical significance involving racism and violence, still flies over the South Carolina State Capitol. Despite differing opinions, the flag is causing uproar. In fact, the South Carolina legislature is deciding today whether or not to keep the flag at the Capitol. The flag’s removal has passed through the Senate, and is now in the House. Many retailers have taken an initiative to remove items with the Confederate flag from their stores. Regardless of your opinion on the Confederate flag, it is a tactful move by many retailers, as it prevents the potential for future controversy. Read more here.

Obama’s approval rating is above 50%

Also, if you happen to have internet, watch TV, or interact with other humans you are probably aware of a few successes in the last couple of weeks for the Obama Administration. One being that The Supreme Court upheld the Affordable Healthcare Act. The second: The Supreme Court ruling that the constitution guarantees gay marriage, making it the law of the land. Whether or not you support these rulings, they have led to a boost to 50% approval rating of the Obama Administration for the first time since the very beginning of his presidency. Read more here.

Brands show their support for marriage equality

The Supreme Court ruled in favor of marriage equality, and many brands have used this historic event as an opportunity to show their support of the decision. A number of brands used Twitter and Instagram, but one company in particular went above and beyond to celebrate. Ben & Jerry’s, who has publicly supported gay rights for quite some time, renamed their chocolate chip cookie dough flavor to “I Dough, I Dough.” The flavor is available all summer at participating stores nationwide and online through the Human Rights Campaign. Regardless of the different views on marriage equality, brands have used this ruling as an opportunity to connect with current and potential consumers in a heart-felt way. Read more here.

It’s safe to say that June was a memorable month that kept the PR world busy. Stay tuned to find out what July has in store for PR professionals.

Athleisure: The New Casual Wear

Posted on | by Ketner Group

When I came to college, my day-to-day fashion style definitely changed. I went from dressing ‘cute’ with cute tops, shoes and accessories to a more ‘simple’ style. In the summer (which stretches from March-October in Austin), I wear athletic shorts and an over-sized t-shirt leaving my body shape to the imagination, with some sort of non-fashionable sandals or tennis shoes. I’ll throw in the basic knit-top on occasion. In the short winter months, I jump into leggings, a long-sleeved, oversized t-shirt or sweatshirt; with a fleece jacket and tennis shoes, or maybe leather boots if I’m feeling extra-fancy.

You might assume I do this because I’m a college student who is probably not getting enough sleep and rolls out of bed five minutes before class, or because I work out a lot—both of which are true and sometimes the case.  But fashion choices across age groups and demographics are beginning to fit these descriptions more often than not, because that’s just simply how everyone dresses.

Just like any other fashion trend, you have to have the brand names are a must.

I know what you’re thinking, we’re all slobs and Austin is too casual. But there’s more to it than just that. Just like most fashion trend, brand names are basically imperative. Typically athletic shorts range from Nike, Lululemon Athletica and Under Armour. Those oversized t-shirts also have a well-known brand, believe it or not. Comfort Colors brand t-shirts offer a cozy touch and come in a broad range of colors that student organizations love to use. The unfashionable sandals are also household names: Birkenstocks have made a recent come back (because well, they’re so comfy), Rainbows are favorites and the most popular athletic show by far is Nike. Personally, I own a few pairs: one for actually working out, one for walking to class and one extra pair that I keep spick and span for weekend brunch outings. Leggings have to be Lululemon (they’re outrageously expensive), but once you try a pair, your life is changed. So, if you consider all of the thought that actually goes into our comfy clothes, it’s actually a fashion statement, rather than an anti-fashion statement. If you have the right look, you’re actually considered on- trend.

Originally I thought this was just a college student trend, but then I noticed how almost everyone was hopping on the comfort clothing bandwagon. I started reading articles analyzing athleisure, and came to the conclusion that it is actually a phenomenon.

Athleisure has actually boosted the economy,

According to an article in Forbes, retailers are realizing they can make a killing by selling activewear at elevated prices. This comes with no surprise because it’s no longer a college student fad; it’s a widespread fashion trend. In fact, research has shown that the increase in retail sales was “driven primarily by growth in sales of activewear, athletic performance footwear and bags.” Studies also show an overall increase in spending on clothing and footwear are driven by performance attire. In the article, Shannon Wilson, co-founder and creative director of Kit & Ace and former head designer for Lulumeon, said this “trend in activewear is just another indicator that people expecting more functionality and ease of wear from everyday attire. People want clothes that feel luxurious, but have performance attributes to support a fully contact lifestyle.”Simply put, society demands that fashion and function come together.

Even luxury fashion can’t get away from this trend.

“Athleisure has been around for decades, but it’s really hitting hard now,” said Chase Rose, the brains behind Athleisurely, a blog based in New York City. “Today, more and more luxury brands are designing athletic-inspired apparel – Vera Wang, Urban Outfitters, Cynthia Rowley and Stella McCartney to name a few.”

Athleisure celebrates and inspires not only a fashionable lifestyle, but also a healthy one.

“Shoppers will buy these products and become inspired to be more active, walk a few more blocks, spend a little bit more time out doors with their families,” said Jacqueline Renfrow, editor of Fierce Retail. “If a healthier, more natural lifestyle is in fact a growing trend that is here to stay, this could mean changes that will affect other sectors or retail, ranging of course from apparel and food to home appliances and furniture.”

Athleisure is a significant and widespread fashion trend that is stimulating growth in retail, redefining fashion and catalyzing a healthier American society. And that’s a lot to say for something that I once thought to be a college student trend.

#RetailRoundUp

Posted on | by Ketner Group

It has been a very busy week for the retail industry, from being able to shop and buy items from Nordstrom with just a simple text, to the new-found ways to utilize pop-up stores. Check out the top stories this past week from the retail world:

Nordstrom enables shopping via text via Retailing Today

Imagine a world where you could text someone what you wanted, and all of a sudden it’s yours. Well, for all of those shopaholics out there, it’s time to rejoice. Nordstrom has launched TextStyle at all of their  116 U.S. stores, and it’s basically revolutionized retail. TextStyle allows shoppers to make purchases from a personal salesperson or stylist, and enables associates to send new product recommendations to customers with a text message. If the customer would like to purchase the items, they can by simply replying with ‘buy’ and a unique code. Shoppers can also send their salesperson a text message with a product description or photo. All purchases are completed with the customer’s Nordstrom account information, and items are shipped directly for free.

Of course this isn’t the most mind-blowing news around. There are many retailers that have similar programs like this, but Nordstrom is now the only retail company in the U.S. that offers customers who opt-in the ability to shop and buy with just a text message. TextStyle provides consumers with a unique, efficient and extremely personalized way of shopping.

Target addresses digital channels after overwhelming demand for Lilly Pulitzer collaboration via RIS News

April 19, 2015, is a day that will live in infamy. It was the day that the Lilly Pulitzer collaboration with Target, #LillyForTarget, launched, sold out in minutes, crashed the company’s website and left many people angry, sad and extremely disappointed. Target’s CEO, Brian Cornell, noted that the company was disappointed their, “digital channels were not able to properly accommodate the surge in traffic at the time of the launch.”

Since that chaotic event, Target has been working to redeem itself and its digital business. Target announced during their Q1 2015 earnings call, that the company will make a $1 billion investment in technology and supply chain. Kathryn A. Tesija, executive vice President, chief merchandising and supply chain officer, ensures the company will continue to invest in technology and supply chain to allow their guests to shop on demand, and to improve the economics of its online business meaningfully. Target is now “working to address root causes and learn from the experience” as they prepare for the upcoming holiday season and the accelerated growth of the company.

Jo-Ann Fabric among first retailers to partner with Pinterest’s new Buyable Pins via Chain Store Age

We’ve all been there… well most of us. You’re scrolling through your Pinterest feed and you basically fall in love with everything you see. You re-pin it, thinking that you might attempt to create it later. After a while, you finally have time to create this beautiful masterpiece that is supposedly simple to do. But then you realize achieving the perfection that is pictured on Pinterest is basically unattainable, and your sad attempt hardly resembles it. Well, look no further because you can finally buy items from Pinterest directly from the site!

Pinterest is embarking on their first attempt in e-commerce by partnering with various retailers, including fabric and craft specialty retailer Jo-Ann fabric and Craft Stores, for their new Buyable Pins. Currently, there are over 4.2 million pins linking back to Joann.com. With buyable pins, consumers can find a product, pin it to their board, and directly purchase it off of Pinterest.

The Buyable Pins are expected to launch on the Pinterest iOS app this month and for Android and desktop later this year. Other retail partners for Pinterest’s Buyable Pins include Macy’s, Nordstrom, Neiman Marcus and Ethan Allen.

Pop-Ups: How temporary storefronts are changing brand loyalty via Fierce Retail

Pop-up stores are a big trend this year. Though the concept of placing a shop within a shop to attract attention to new designers and collections is nothing new, but the concept of a pop-up shop today has evolved into something much more intricate. The 2015 pop-ups are used as a sort-of beta test for a physical presence for retailers that have previously only had an online store and to see how it might change brand loyalty.

Many retailers are joining this trend, including e-commerce giant Amazon with its launch of a holiday pop-up store in 2014. Brands such as Zappos, The Grommet, Crest & Co. and Boohoo have recently introduced their first pop-up store. Even the highly anticipated buzz for the sold out Lilly Pulitzer collection for Target was fueled by a pop up shop in New York’s Bryant Park.

This growing trend for retailers utilizing pop-ups can be attributed to a few important reasons. First, retailers are starting to realize that pop-up stores are a feasible way to increase sales and presence in the marketplace. Secondly, these temporary stores are a great way to track customer approval for the transition from online to brick-and mortar in a temporary setting. Lastly, opening a temporary store is relatively inexpensive with little risk, which is great when testing something new. Pop-ups are not only a great way to assess costs and success; they’re also a great way to promote a brand.